Work From Home Customer Service Representative – Full time / Part time

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Job Title: Work From Home Customer Service Representative - Full time / Part timeJob Type: Full-time / Part-timeLocation: Hybrid – Kentucky, United States | Massachusetts, United States | Montana, United States | Maryland, United States | Pennsylvania, United States | Wisconsin, United StatesJob Summary:Join our team as a Work From Home Customer Service Representative, where you’ll have the flexibility to work remotely while making a meaningful impact in the lives of our customers. We are seeking a motivated and customer-focused individual who excels at building rapport, resolving issues with care, and consistently delivers outstanding service. If you are passionate about exceeding customer expectations and thrive in a collaborative virtual environment, this is the role for you.Key Responsibilities:• Respond promptly and professionally to customer inquiries via phone, email, and chat• Resolve customer issues and complaints with empathy, patience, and efficiency• Maintain accurate and detailed records of customer interactions and transactions• Collaborate with team members to continuously improve the customer service process• Provide insightful feedback to management regarding customer needs and process enhancements• Ensure every customer interaction is positive, consistent, and aligned with our high standards• Adapt to evolving procedures and technologies to enhance support capabilitiesRequired Skills and Qualifications:• 0-5 years of experience in customer service or a closely related field• Exceptional written and verbal communication skills with a customer-first mindset• Ability to work independently, manage multiple tasks, and prioritize effectively• Proficiency with customer service platforms and standard office software• Strong problem-solving abilities and a positive, solutions-oriented approach• Excellent organizational skills and keen attention to detail• Commitment to providing outstanding service and building lasting customer relationshipsPreferred Qualifications:• Experience working in a remote or hybrid environment• Bilingual proficiency• Previous experience in a fast-paced customer-facing role

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...