Introduction to blithequarkAt blithequark, we are passionate about delivering exceptional customer experiences and driving business growth for our dealer clients in the automotive and recreational vehicle industry. As a leading provider of innovative solutions, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our affiliate, Gubagoo, is dedicated to providing top-notch online chat services that exceed our clients' expectations and help them generate revenue from their website traffic. We are now seeking a highly motivated and customer-focused Part-time Chat Specialist to join our team in College Station, TX, and contribute to our mission of delivering outstanding online experiences.Job OverviewAs a Part-time Chat Specialist at blithequark, you will play a vital role in representing our dealer clients favorably online and turning online conversations into leads. You will engage with individuals through online chat, providing accurate information about products and services, answering questions, and scheduling appointments. If you are a positive and energetic individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.Key Responsibilities• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to questions and concerns• Provide detailed information about products and services, including automotive and recreational vehicle sales, service, finance, and general dealership questions• Narrow down on appointment information to schedule appointments and ensure a seamless customer experience• Develop and maintain a comprehensive knowledge base of the ever-evolving products and services, staying up-to-date with the latest industry trends and developments• Capture customer contact information for lead generation and client review, ensuring accurate and efficient data entry• Summarize interactions based on customer needs for client review, providing valuable insights and feedback to improve our servicesQualifications and RequirementsTo be successful in this role, you should possess the following qualifications and skills:• Previous experience in retail customer service or the automotive industry is preferred but not necessary• Ability to type at least 35 WPM, with 40 and above preferred• Basic internet and window-based computer skills, with a strong ability to multitask and adapt to new technologies• Positive and professional demeanor, with excellent written and verbal communication skills• Ability to work in a quick-paced environment and adapt to change, with a strong focus on customer satisfaction and experience• Gaming experience is preferred, as it demonstrates your ability to multitask and think critically in a fast-paced environmentEssential Requirements• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST• Must be able to work 5-hour time blocks daily after completing training, with flexibility to adapt to changing schedules and priorities• Must be able to type at least 35 WPM, with 40 and above preferred• Positive and professional demeanor, with excellent written and verbal communication skills• Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on customer satisfaction and experienceCareer Growth and Learning OpportunitiesAt blithequark, we are committed to the growth and development of our employees. As a Part-time Chat Specialist, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will be part of a dynamic team that values innovation, teamwork, and continuous learning, and you will be encouraged to share your ideas and insights to improve our services and drive business growth.Work Environment and Company CultureOur College Station office offers a relaxed, professional, and fun environment, with a range of amenities and benefits, including:• Onsite dining and medical center• Fitness center and sports facilities• Social leagues and volunteering initiatives through our Associate Foundation• A non-smoking environment that promotes a healthy lifestyleWe encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Our company culture values diversity, inclusivity, and respect, and we are committed to creating a workplace that is welcoming and supportive to all employees.Compensation and BenefitsAs a Part-time Chat Specialist at blithequark, you will be offered a competitive salary and a range of benefits, including:• Comprehensive training programs and ongoing coaching and feedback• Opportunities for career advancement and professional growth• A fun and dynamic work environment with a range of amenities and benefits• A non-smoking environment that promotes a healthy lifestyle• Access to social leagues and volunteering initiatives through our Associate FoundationConclusionIf you are a motivated and customer-focused individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our team as a Part-time Chat Specialist. At blithequark, we are committed to delivering exceptional customer experiences and driving business growth for our dealer clients, and we believe that you can play a vital role in our mission. and take the first step towards a rewarding and challenging career with a leading provider of innovative solutions in the automotive and recreational vehicle industry.Apply for this job