Western DC Desktop Support Manager

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About the positionResponsibilities• Manage a geographically diverse team located in different DC locations in a 24x7 environment.• Provide Desktop Support coverage for a designated shift.• Work closely with onsite DC Operations/Leadership teams and other remote IT teams to triage and resolve technical issues.• Meet regularly with DC Leadership to stay apprised of DC priorities and opportunities for team improvement.• Maintain inventory of installed software and hardware, manage support contracts and software licensing, and create policies for upgrades and disposal.• Participate in hardware and software inventory reviews and recommend purchases.• Provide required status reports to IT Leadership and DC Leadership.• Coordinate with IT Technical teams and DC Leadership to schedule system maintenance and downtime events.• Provide technical guidance and compliance requirements to Eastern DC Desktop Support Technicians.• Project management of ongoing projects such as onboarding, offboarding, hardware refreshes, and software deployments.• Manage IT hardware and service providers.• Provide end user support for Warehouse Management System software and escalate issues to Level 3 teams when needed.• Diagnose and resolve problems associated with application software and operating systems.• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Requirements• 7+ years related experience in technical support and customer service.• 2+ years in a Lead or Manager role.• Strong communication skills and exceptional customer service orientation.• Detailed knowledge of Windows 10 and Windows 11.• Experienced in supporting standard enterprise applications.• Solid understanding of network principles required for troubleshooting network issues.• Experienced in support of RF scan guns, tablets, and mobile devices in an enterprise setting.• Ability to work independently and collaboratively with diverse groups in a team.• Experience supporting Microsoft standard desktop applications.Benefits• Disability insurance• Health insurance• Dental insurance• Flexible spending account• Paid time off• Vision insurance• Employee discount• Life insurance• Referral program

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