VP, Telesales and Producer Help Desk

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About the positionResponsibilities• Optimize UHC's Direct to Consumer Sales strategy, including deeper integration with the acquisition website, smarter lead routing, messaging / chat, and an appropriate resourcing for both internal and external sales center partners• Improve retention levels for members acquired through DTC Sales channel by building a more personalized and comprehensive sales flow, including appropriate follow-up post sales• Lead and develop Direct to Consumer sales strategy to ensure sales goals are met or exceeded• Track and communicate current trends, opportunities, and activities to facilitate informed decision making and strategic objective formulation• Translate sales strategy into goals and operational plans; systematically measure performance results versus plan• Collaborate with VP of Digital Product and Chief Distribution Officer to develop and implement Direct to Consumer sales strategies and sales support to drive growth and profit objectives for the business to lead in the Medicare, DSNP and Medicare Supplement areas• Continually assess market opportunities/challenges to develop and implement sales plans that address growth/market share, revenue, cost and margin targets and capital requirements to enable the scaling of this operation for the predictability and sustained growth• Build solid external relationships with key stakeholders to facilitate the distribution of products and programs (states, regulators, providers and members)• Build solid internal relationships with key stakeholders to facilitate the distribution of products and programs (product, marketing, network, field management, sales operations, etc.)• Lead sales growth strategies and activities. Leverage data and technology to influence successful planning and execution for scalability and predictability• Identify business risks related to products and develop actions plans to address needs and processes to avoid reoccurrences• Identify improvement opportunities and drive consistency of sales performance• Manage and develop team members; provide senior level guidance, coaching and support• Prioritizes, sets goals and ensures they are achieved on time and within budget• Direct the preparation of forecasts, budgets, and long-term plans based on objectives, initiatives and resources• Maintain high employee engagement for department of approximately 1,500+ employees as well as 2,000+ seasonal staff through vendors• Identify new significant growth opportunities in the Direct-to-Consumer distribution channels• Act as a thought leader as it relates to influence of corporate policies regarding organization structure and responsibilities as well as product development, introduction, and implementation to assist the company in achieving market leadership status• Demonstrates ability to delegate activities and resources, handles responsibility for making resource decisions that affect a department/location, and participates in regular strategic resource planningRequirements• 10+ years of progressive leadership experience in sales management and / or sales contact center and operations; to include the ability to create a strong sales culture to drive incremental growth and knowledge of sales contact center operations• Solid track record of successful sales strategy development and sales leadership for internal sales teams as well as operational excellence• Relevant healthcare experience in sales, business development, marketing, operations and / or product development• Experience working with 3rd parties and vendors to support staff augmentation• Demonstrated ability to lead and motivate broad spectrum of sales professionals• Ability and desire to project a positive, team-oriented attitude towards strategic alliance partners, employees, and brokers• Strategic thinking, leadership, and strong relationship management skills• High level of energy, enthusiasm, and positive attitude• Excellent interpersonal skills and the ability to communicate and negotiate with internal and external stakeholders at all levels• Demonstrated strategic thinking abilities and an enterprise-wide perspective• High level of emotional intelligence• Innovative orientation and consumer first mindset• Demonstrates decisiveness in resolving business problems, making decisions, business initiative prioritization and project / program executionNice-to-haves• 15+ years in healthcare leadership• Knowledge of key omni-channel tools and capabilities (i.e. messaging, chat, personalization, IVR, etc.)• Technology integration and migration experience• Expertise in insurance industry, compliance, licensing or claims experience• Leadership experience in sales, production or call center environments with over 500 employees over multiple sites• Medicare, Insurance or financial services industry experienceBenefits• Comprehensive benefits package• Incentive and recognition programs• Equity stock purchase• 401k contribution

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