Technical Product Support

Other Jobs To Apply

About the positionResponsibilities• Provide technical and marketing/sales support to the Trane sales field organization through phone/email support, direct customer interaction, customer factory visits, and support the commercialization strategy and vision for all chiller business.• Help to create various marketing documentation, literature, and presentations that educate sales teams on Trane's products, highlights advantages, and provide bid strategies on products and applications.• Travel to sales offices, corporate events, and customer sites in support of Trane chiller equipment, including formal presentations, sales discussions, and supporting tradeshows.• Establish product lines' 'selling story.' Ensure that the field sales support department, appropriate business unit functional areas, and field sales force are familiar with the 'selling story.'• Create and update chiller collateral including competitive specification documentation that highlights Trane's advantage over competition.• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.• Price equipment on projects and assist in bid strategies.• Provide marketing and technical support to peers, the sales field organization, and direct customers and be willing to serve as a mentor for new hires on the team including co-ops and interns.• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.• Support Trane Select Assist software by assisting the sales field organization with configuring equipment and develop software requirements that improve the software's capabilities.• Train new field sales engineers that participate in the Trane Graduate Training Program.Requirements• Bachelor's Degree in Engineering (or related technical discipline).• Engineering-related work experience is a plus.• Master's Degree is a plus.• Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations.• Able to communicate effectively with field (customers, sales assistants and sales engineers) and internal customers.• Aggressive, success-oriented, self-starter and able to manage time and priorities in order to meet specific goals and objectives.• Highly developed and demonstrated interpersonal and communication skills and team-player skills required.• Excellent oral and written communication skills.• PC and end user computer use (Excel, Word, Power Point, Cloud-based Selection Software).Nice-to-haves• Master's Degree.Benefits• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.• Family building benefits include fertility coverage and adoption/surrogacy assistance.• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.• Paid time off, including in support of volunteer and parental leave needs.• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...