Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Staff Software Engineer in the Efficiency Engineering team in Services Operations.About the jobThis position is needed to directly influence the development and deployment of our solutions, improving operational efficiency and enhancing customer experiences. This role is pivotal in guaranteeing that Efficiency Engineering is equipped with the expert talents required to consistently deliver cutting-edge software and data science solutions.Joining this team offers the opportunity to work on cutting-edge software and AI/ML projects, contributing to innovative solutions that drive efficiency and customer success at a global scale. Success means delivering high-quality products on time, effectively collaborating with cross-functional teams, and significantly contributing to Twilio’s strategic goals.ResponsibilitiesIn this role, you’ll:• Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.• Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.• Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.• Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.• Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.• Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.• Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:• Bachelor’s degree in Computer Science, Engineering, or a related field.• 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.• Experience with full-stack development building web apps, using modern programming languages such as:• Proficient in React and TypeScript for Front end• Proficient in TypeScript for the Backend• Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.• Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.• Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.• Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.• Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.Desired:• Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.• Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).LocationThis role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Compensation*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 – $209,700.• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 – $222,100.• Based in the San Francisco Bay area, California: $197,400 – $246,700.• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Application deadline informationApplications for this role are intended to be accepted until December 15, 2025 but may change based on business needs.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, ! If this role isn’t what you’re looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.