Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading cross-functional teams and driving business growth through innovative product strategies? If so, we invite you to join blithequark as a Senior Manager Product Management - Customer Experience, where you will play a critical role in shaping the future of our products and services.Aboutblithequarkblithequark is a leading company in the industry, dedicated to providing innovative solutions that meet the evolving needs of our customers. With a strong focus on customer experience, we strive to deliver products and services that exceed our customers' expectations. Our team is passionate about creating a culture of innovation, collaboration, and continuous learning, and we are committed to making a positive impact on our customers' lives.Job SummaryAs a Senior Manager Product Management - Customer Experience, you will be responsible for leading the development of product strategies that drive business growth, improve customer satisfaction, and enhance the overall customer experience. You will work closely with cross-functional teams, including engineering, design, and business partners, to ensure that our products meet the evolving needs of our customers. Your expertise in product management, customer experience, and leadership will be essential in driving the success of our products and services.Key ResponsibilitiesAs a Senior Manager Product Management - Customer Experience, your key responsibilities will include:*Strategy & Planning (40%):+ Develop and execute product strategies that drive business growth, improve customer satisfaction, and enhance the overall customer experience.+ Collaborate with cross-functional teams to ensure that our products meet the evolving needs of our customers.+ Analyze market trends, customer needs, and competitor activity to inform product development decisions.+ Develop and manage product roadmaps, including prioritization and resource allocation.+ Work with stakeholders to understand financial and business impact of proposed product updates and activities.*Delivery & Execution (30%):+ Lead cross-functional teams to deliver high-quality products that meet customer needs and business objectives.+ Collaborate with engineering, design, and business partners to ensure that products are aligned with company, stakeholder, and end-user priorities.+ Develop and manage product metrics to inform strategic and tactical product decisions.+ Analyze product performance and make recommendations for improvement.+ Collaborate with stakeholders to resolve issues and ensure timely delivery of products.*People (30%):+ Lead and develop a team of product managers to achieve business objectives and improve customer satisfaction.+ Collaborate with team members to drive value, identify and resolve impediments, and improve processes.+ Develop and manage individual development plans to ensure team members have the skills and knowledge needed to succeed.+ Foster a culture of innovation, collaboration, and continuous learning within the team.Essential QualificationsTo be successful in this role, you will need:* 6-8 years of relevant work experience in product management, preferably in a modern software development environment.* Proven track record of leading cross-functional teams and driving business growth through innovative product strategies.* Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment.* Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.* Mastery of working as part of a collaborative, cross-functional, modern software design and development team.* Proficiency in creating, prioritizing, and accepting user stories.* Proficiency in conducting user research and testing to understand needs.* Mastery of identifying goals, metrics, and analytics to measure product value.* Proficiency in conducting competitive research and analysis.* Proficiency in guiding more junior team members through product management fundamentals in a professional setting.* Proficiency in managing and growing team members in a professional setting.Preferred QualificationsWhile not required, the following qualifications would be beneficial:* Experience working in a fast-paced, fluid environment where priorities shift on a regular basis.* Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products.* Proficiency in creating, prioritizing, and accepting user stories.* Proficiency in conducting user research and testing to understand needs.* Mastery of identifying goals, metrics, and analytics to measure product value.* Proficiency in conducting competitive research and analysis.* Proficiency in guiding more junior team members through product management fundamentals in a professional setting.* Proficiency in managing and growing team members in a professional setting.CompetenciesTo be successful in this role, you will need to demonstrate the following competencies:* Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.* Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.* Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.* Cultivates Innovation: Creating new and better ways for the organization to be successful.* Customer Focus: Building strong customer relationships and delivering customer-centric solutions.* Develops Talent: Developing people to meet both their career goals and the organization's goals.* Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.* Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.* Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.* Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.What We OfferAs a Senior Manager Product Management - Customer Experience at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about product management and customer experience, we encourage you to apply for this exciting opportunity.How to ApplyIf you are interested in this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!Apply Job!Apply for this job