Reservation / Sales Agent

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Know the perfect person for this role? $500 cash reward if you refer the person we hire! Lead with care, maintain with excellence, and ensure unforgettable staysAbout UsOpen Position | Full-Time | On-site - Whitwell, TNBolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.Meaningful work. Meaningful relationships.Company Core Values• Best is the Standard – Excellence is the only standard.• All-In – Commit fully, take ownership, and give your best.• Move Fast – Speed and efficiency drive success.• Wow Every Guest – Create exceptional experiences that leave a lasting impact.Position Summary:As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team.Why Join Us?:• Competitive Pay: Rewarding compensation for your hard work.• Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets.• Remote Work: Flexibility to work from anywhere.• Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations.• Professional Development: Ongoing opportunities to grow personally andKey Responsibilities:• Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.• Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate.• Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy.• Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets.• Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.Requirements:• A passion for sales and customer service.• Minimum of 2 years of experience in a similar sales or customer service role.• Tech-savvy with experience using cloud-based systems and Google Suite.• Availability to work weekends (Thursday-Monday).• Strong sales, problem-solving, and communication skills.• Detail-oriented with excellent organizational abilities.• Previous experience in the luxury hospitality industry is a plusPosition Type: Full-timeLocation:Hybrid (Mostly Remote)Note: Referral reward payable after six months of employment.

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