[Remote] System and Data Analyst

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Boeing is a leading aerospace company, and they are seeking a System and Data Analyst to join their Digital Support team. This role focuses on providing advanced support for Boeing's Digital Solutions Data Analytics Solutions portfolio and responding to customer technical support inquiries to ensure high customer satisfaction.Responsibilities• Exercises critical thinking and innovative problem solving.• Serves as key technical support expert for Boeing customers.• Collaborates with teams across the company, including product management and development, engineering teams, Service Managers and Incident Managers on resolving complex issues and software bugs.• Respond to inquiries and guide internal and external customers through specific procedures to ensure the highest quality software performance and department goals are met.• Respond to all inquiries for technical support within defined service level agreements.• Enter information into customer resource management tool in order to ensure proper tracking and metric reports are sent to development and or appropriate business units.• Develop as a subject matter expert in various solutions in accordance with business or team needs.• Escalate tickets to tier 2/3 clearly and concisely.• Investigate and troubleshoot data processing failures and anomalies.• Identify source data format and structure irregularities and changes.• Maintain working knowledge base and tech support internal troubleshooting websites, resources, and tools.• Perform other duties as required.Skills• Experience supporting computer applications in an operational mode.• Experience of communicating with customers and internal stakeholders.• Experience of infrastructure components and ETL pipelines.• Occasional off-hours weekend work may be needed.• Understanding of databases such as MySQL, POSTGreSQL• Understanding of SQL, Python and regular expressions• Understanding of maintaining Unix-based servers• Understanding of APIs, networking concepts and data transfer mechanisms• Understanding of cloud infrastructure management tools• Aviation knowledge and/or data standards a plus• Understanding of various data structures such as JSON, PARQ, XML• Experience in customer support and/or service desk role• Microsoft or other computer technical certifications a plusEducation Requirements• Bachelor's degree in a science, technology, engineering or math field of study, or an equivalent combination of education and work-related experience.Benefits• Health insurance• Flexible spending accounts• Health savings accounts• Retirement savings plans• Life and disability insurance programs• Programs that provide for both paid and unpaid time away from workCompany Overview• Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...