Remote Pet Resource Center Specialist

Other Jobs To Apply

About the positionResponsibilities• Efficiently handle constant, incoming calls from multiple queues.• Make outbound callbacks.• Provide resources and information through compassionate counseling.• Schedule appointments for various AHS departments supported by the PRC.• Collect and enter data using multiple databases.Requirements• High school diploma / GED.• Minimum of two years of experience in a customer service OR call center position required.• Must possess excellent customer service and interpersonal skills.• Must be able to type a minimum of 35 words per minute.• Must be able to execute concurrent documentation during calls.• Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.• Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner.• Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers.• Ability to display mental and emotional resilience when faced with high stress situations.• Meet/exceed AHS, PRC, and individual goals/KPI's.• Ability to work weekends.Benefits• Competitive salary• Medical, Dental and Vision Plans• Health Savings Account and Flex Spending Account options• Free Employee Assistance Program• Free Life Insurance, Short Term and Long-Term Disability• 401(k) with employer contribution• Generous PTO program• Up to 8 paid holidays per year• Discounts on veterinary services• Discounted bus and light rail passes• Employee Wellness Plans and Activities• Employment may qualify for the Public Service Loan Forgiveness (PSLF) program.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...