About Franklin Park Alamo Heights – A Community That Redefines Senior LivingWelcome to Franklin Park Alamo Heights , an upscale, resident‑focused retirement community nestled in the heart of San Antonio, Texas. Our mission is simple yet profound: to create a welcoming, safe, and vibrant environment where seniors and their families feel instantly at home. With beautifully landscaped grounds, state‑of‑the‑art amenities, and a culture deeply rooted in respect, compassion, and excellence, we set the standard for senior living in the region.At Franklin Park, we understand that the first impression matters. Our residents, guests, and family members rely on a warm, knowledgeable, and professional point of contact to guide them through daily interactions, service requests, and special events. As a Remote Part‑Time Concierge & Front Desk Specialist , you will become an essential ambassador of our community’s values, delivering the kind of personalized service that turns ordinary moments into unforgettable experiences.Why This Role Stands Out – What You’ll Love About Working With Us• Variety of Duties: From answering phone calls and coordinating deliveries to supporting marketing initiatives and handling emergency protocols, no two days are alike.• Beautiful Working Environment: Although the position is remote, you’ll be representing a community known for its elegant residences, peaceful gardens, and meticulously maintained common areas.• Impactful Service: Your interactions will directly influence the quality of life for seniors, helping them feel supported, heard, and valued.• Continuous Learning: Gain exposure to senior‑care best practices, emergency response procedures, and hospitality technology—all while expanding your professional skill set.• Flexible Schedule: Work on an as‑needed basis that fits your lifestyle, with the ability to choose shifts that accommodate your personal commitments.Key Responsibilities – Your Day‑to‑Day ImpactResident & Guest Relations• Answer incoming calls promptly and with a courteous, professional tone; forward calls, provide requested information, or take detailed messages as needed.• Assist residents in registering for activities, services, and community events, ensuring that they sign in and out accurately during absences.• Serve as the primary point of contact for visitors, delivering a welcoming experience that reflects Franklin Park’s high standards of hospitality.Administrative & Operational Support• Manage incoming and outgoing mail, packages, and deliveries; sort, route, and document items to ensure timely distribution.• Collaborate with the marketing department to provide approved information to callers, support move‑in processes, and maintain accurate resident data in our electronic database.• Create forms, generate reports, conduct internet research, and perform other clerical tasks that keep the community running smoothly.• Coordinate with part‑time and PRN staff to fill vacant shifts, ensuring seamless coverage for resident needs.Emergency & Safety Coordination• Monitor the community’s Emergency Response System, responding swiftly to alerts and following established protocols.• Maintain thorough familiarity with emergency procedures, acting as a communication liaison, dialing 911 when required, and guiding residents through evacuation or safety measures.• Address security concerns, reporting incidents promptly and working with management to resolve issues while maintaining a calm, professional demeanor.Facility Upkeep & Service Requests• Relay maintenance and service requests to the appropriate department, tracking progress until resolution.• Ensure reception areas remain tidy, organized, and inviting for residents and visitors alike.Problem Solving & Conflict Resolution• Exercise patience and diplomacy when residents or guests express dissatisfaction; resolve concerns when possible, or escalate to management with detailed documentation.• Demonstrate resourcefulness and a genuine interest in assisting seniors, turning challenges into opportunities for exceptional service.Essential Qualifications – What You Need to Succeed• Computer Savvy: Proficiency with Microsoft Office Suite, email platforms, and basic database navigation.• Personable & Compassionate: A sincere interest in working directly with seniors, displaying empathy, warmth, and respectful communication.• Problem‑Solving Ability: Quick thinking and resourcefulness to address resident inquiries, resolve service issues, and handle unexpected situations.• Reliability & Punctuality: Dependable attendance and adherence to scheduled shifts, with the flexibility to respond to urgent staffing needs.• Professional Phone Etiquette: Clear, articulate speaking voice and the ability to convey information concisely and courteously.Preferred Qualifications – Adding Extra Value• Previous experience in hospitality, front‑desk, or concierge roles, especially within senior‑living or healthcare environments.• Familiarity with emergency response systems, basic first‑aid knowledge, or prior participation in safety training.• Multilingual abilities, particularly Spanish, to better serve a diverse resident population.• Experience with customer relationship management (CRM) software or property‑management platforms.Core Skills & Competencies – The Toolkit for Excellence• Communication: Active listening, clear verbal and written expression, and the ability to tailor messaging to different audiences.• Organizational Acumen: Strong attention to detail, ability to manage multiple tasks simultaneously, and keep accurate records.• Technological Proficiency: Comfortable navigating digital platforms, troubleshooting minor technical issues, and learning new software quickly.• Interpersonal Insight: Sensitivity to the emotional and physical needs of seniors, coupled with a respectful, patient demeanor.• Adaptability: Ability to thrive in a dynamic environment where priorities shift and new challenges emerge daily.Compensation, Perks & Benefits – Investing in YouWhile specific salary details will be discussed during the interview process, candidates can expect a competitive, performance‑based compensation package that reflects the importance of this role. In addition to base pay, Franklin Park offers a range of benefits designed to support your professional and personal well‑being:• Flexible, part‑time schedule that accommodates your other commitments.• Opportunities for professional development, including training in senior‑care best practices, emergency response, and hospitality technology.• Access to a supportive, mission‑driven team culture that values collaboration, respect, and continuous improvement.• Potential pathways to full‑time or leadership roles within the organization for high‑performing individuals.• Employee recognition programs that celebrate outstanding service and dedication.Work Environment & Culture – A Community That CaresFranklin Park Alamo Heights prides itself on fostering a workplace where each team member feels valued, respected, and empowered to make a difference. Even though this position is remote, you’ll remain closely connected to the on‑site staff and residents through regular virtual meetings, collaborative tools, and clear communication channels. Our culture is built on three pillars:• Compassionate Service: Every interaction is guided by empathy, patience, and a genuine desire to enhance residents’ quality of life.• Integrity & Accountability: We hold ourselves to the highest ethical standards, ensuring transparency and reliability in every task.• Growth Mindset: Continuous learning is encouraged; we provide resources, mentorship, and feedback to help you evolve professionally.Career Advancement – Your Path ForwardFranklin Park is committed to nurturing talent from within. As a Remote Part‑Time Concierge, you will gain insight into the operational heartbeat of a premier senior‑living community. Demonstrated excellence can open doors to expanded responsibilities such as:• Senior Front‑Desk Supervisor or Team Lead.• Resident Services Coordinator, overseeing broader programming and engagement initiatives.• Administrative Manager, handling larger-scale operational functions across multiple community sites.• Specialized roles in marketing, facilities management, or resident wellness programming.Each progression is supported by targeted training, mentorship from senior leaders, and a clear roadmap outlining the competencies needed for advancement.How to Apply – Take the First Step Toward a Rewarding CareerIf you are a bright, personable professional who thrives on delivering exceptional service and enjoys a dynamic, people‑focused environment, we invite you to join our team. Your contributions will directly shape the everyday experiences of our cherished residents, making Franklin Park Alamo Heights not just a place to live, but a place to call home.Ready to make a difference? Click the link below to submit your application and embark on a fulfilling career with us.Apply for this job