Job title: Remote Nurse Triage (Days & PM shifts needed)Company: Advocate Health CareJob description: Department: 12707 Advocate Aurora Health Corporate - Engagement Center Operations (ECO): Nursing AdministrationStatus: Full timeBenefits Eligible: YesHours Per Week: 40Schedule Details/Additional Information:1.0 FTE Monday - Friday schedule and every third weekend and rotating holidaysONLY applicants with 2+ years of acute care experience within the last 4 years will be consideredMajor Responsibilities:Remotely Performs nursing telephone triage of acute illness by evaluation of symptoms utilizing established triage algorithms, policies and procedures. Provides telephone consultation/triage to patients, family members and significant others, prioritized by level of urgency, essential needs and available resources.Collects and analyzes patient and family data for the purpose of assessment, diagnosis and management. Formulates and articulates succinct and comprehensive assessments of real or potential patient problems. Integrates and translates research-based knowledge and experience into well-defined actions to facilitate achievement of quality outcomes. Ask questions to assess patient’s knowledge and skill level in order to mutually plan the experience.Educates and counsels consumers on the options available to them in meeting their health care needs. Increases health awareness, plans and provides necessary teaching, evaluates response to teaching and documents in medical record. Provides referrals to the appropriate level of health care and/or social services resources within the community, ensuring the highest quality care for patient/family. Modifies teaching strategy based on patient/family response, readiness to learn and level of comprehension.Performs outbound follow-up calls to patients who received triage services to determine illness improvement and/or additional health care needs and referrals. Schedules appointments with emphasis on making the appointment in correlation to the recommended end point of the protocol used. Collaborates with other health care team members to coordinate medical and nursing management of patient care, including procedures and medication refills.Maintains and updates accurate clinical and patient records according to agency, State and Federal guidelines. Documents all call encounters utilizing online information systems at the time of the call. Communicates information relating to the patient’s physical and psychological status to the physician and/or additional members of the interdisciplinary team as appropriate. Provides pertinent and concise reports describing patient’s response to medical and nursing plans of care.Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.Licensure, Registration, and/or Certification Required:Registered Nurse license in WI, MI and IL. **Can obtain these upon hire, license outside of home state are not required prior to hireEducation Required:Associate's Degree (or equivalent knowledge) in Nursing.Experience Required:MUST have 2+ years of acute care experience within the last 4 years (ED, Urgent Care and some Med Surg will be considered)Knowledge, Skills & Abilities Required:Critical thinking skills necessary to independently determine and prioritize the needs of patients using sound judgment and strong problem-solving skills.Knowledge of a variety of healthcare specialties, including levels of care, symptom identification and proven treatment recommendations. Ability to incorporate past experience with established protocols.Excellent verbal communication skills demonstrating empathy, respect, restatement, open-ended questions, active listening and diplomacy with a diverse customer population.Ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians.Proven ability to independently organize and prioritize work, managing multiple priorities and maintaining a flexible schedule in a fast paced, dynamic customer service environment.Excellent customer service and follow-up skills including the ability to stay calm during stressful situations.Demonstrated proficiency as a technology user with computers, internet, desktop software packages and multiple-line telephone systems.Ability to converse with customers/patients while researching and documenting calls on multiple systems. Knowledge of documentation techniques for communication, including experience with the SBAR technique.Physical Requirements and Working Conditions:ability to sit for the extended periods of timeMust have functional vision, touch, speech, and hearing.Required stable and secure internet connectionmust have quiet space to make and receive phone callsable to lift 15 lbsThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.Expected salary:Location: Downers Grove, ILApply for the job now![ad_2]