[Remote] Help Desk II

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. BAE Systems, Inc. is the U.S. subsidiary of an international defense, aerospace and security company. They are seeking a Help Desk II to provide first-tier technical support to end users on basic computer operations, including troubleshooting and ticket escalation.Responsibilities• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.• Identify, research and resolve basic technical problems in a Windows environment.• Document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.Skills• Basic experience with Windows• Hands-on experience with MS Office Applications, Edge and Outlook• Basic experience with Dell & HP laptops and desktop computers• Ability to learn and work within Active Directory user, group and computer accounts• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers• Knowledge of security applications including antivirus software a plus• Knowledge of Blackberry, Android and iPhone a plus• ServiceNow• M365• 2+ Years with HS or 2+ Years with AA or 0+ Years with BS• Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configurationEducation Requirements• High School Diploma, or equivalentCompany Overview• BAE Systems is an aerospace, defence, and information security company that provides advanced and technology-led solutions. It was founded in 1999, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...