Are you ready to embark on a thrilling journey that combines the excitement of working in a dynamic customer service environment with the satisfaction of making a real impact on people's lives? Look no further than blithequark, where we're passionate about delivering exceptional experiences to our customers and fostering a culture of inclusivity, diversity, and growth.As a Remote Customer Service Representative on our Payments and Digital Strategy team, you'll play a vital role in ensuring the smooth operation of our credit union's daily activities, including check processing, direct deposits, and budget transfers. Your expertise will be instrumental in resolving complex issues, providing top-notch customer service, and maintaining the highest level of compliance with regulatory requirements.Why You'll Love This Job*Variety and Challenge: Every day will bring new and exciting challenges as you work with our customers, vendors, and internal teams to resolve issues and improve processes.*Opportunities for Growth: With our comprehensive training program and opportunities for professional development, you'll have the chance to grow your skills and advance your career in a supportive and inclusive environment.*Flexibility and Work-Life Balance: As a remote employee, you'll enjoy the flexibility to work from anywhere, at any time, while still being part of a dynamic and collaborative team.*Competitive Compensation and Benefits: You'll receive a competitive salary, comprehensive benefits package, and access to exclusive perks and discounts.Key Responsibilities* Complete daily tasks related to check processing, direct deposits, and budget transfers, including:+ Data access and balancing+ Coordinating returns with vendors, the Federal Reserve Bank, and other institutions+ Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing+ Working member cases/assignments+ Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws* Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products* Log, review, and make necessary GL, account changes, and/or returns* Process Stop Pays and Check Batching* Complete daily balancing and department closing* Obtain information from customers for the timely and correct processing of international and domestic budget transfer requests* Research and verify incoming and outgoing budget transfer information* Communicate with vendors to process budget transfers* Understand and be familiar with outgoing and incoming budget transfer regulations* Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court feesEssential Qualifications* High school degree or GED* Intermediate Excel and Word experience* Ability to work prolonged hours in support of business needs* Ability to exercise excellent customer service skills* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team* Ability to perform mathematical calculations and review data* Ability to effectively prioritize work and meet deadlines under high volume pressure* Ability to cross-train and perform any position assigned within the department* Ability to interact professionally with all personnel and customers* Ability to work independently and with minimum supervision* Ability to self-motivate with strong employer skills and ability for interest to detail* Ability to effectively prioritize work and meet deadlinesPreferred Qualifications* Previous customer/member service experience* Previous banking or Credit Union experience* Episys/Symitar and processing wiresSkillsand Competencies* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team* Ability to perform mathematical calculations and review data* Ability to effectively prioritize work and meet deadlines under high volume pressure* Ability to cross-train and perform any position assigned within the department* Ability to interact professionally with all personnel and customers* Ability to work independently and with minimum supervision* Ability to self-motivate with strong employer skills and ability for interest to detailWhat You'll Get*Travel Perks: As a blithequark employee, you'll enjoy access to exclusive travel discounts and perks, including 365 destinations on over 6,800 daily flights across our global network.*Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.*Wellness Programs: We're committed to helping you be your best self, with access to wellness programs, resources, and support to help you achieve your goals.*401(k) Program: Available upon hire, our 401(k) program offers company contributions and a range of investment options to help you plan for your future.*Additional Benefits: Enjoy exclusive discounts on hotels, cars, cruises, and more, as well as access to our Employee Assistance Program, pet insurance, and other wonderful benefits.AboutblithequarkAt blithequark, we're passionate about delivering exceptional experiences to our customers and fostering a culture of inclusivity, diversity, and growth. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, while helping employees reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.How to ApplyReady to join our dynamic team and start your journey with blithequark? Click the link below to apply for this exciting opportunity:!We can't wait to hear from you!Apply for this job