REMOTE After Hours Dispatcher – Mechanical in Austin, TX in ABC Home & Commercial Services

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Job title: REMOTE After Hours Dispatcher - MechanicalCompany: ABC Home & Commercial ServicesJob description: Description:This position is open to all locations: Austin, Bell County, College Station, Corpus Christi, San Antonio & Rio Grande Valley.Only accepting applications from candidates that reside in Texas or have a Texas address.• $19 - $21 an hour based on experience*Remote position possibility - you may have the opportunity to work from home after 30 days of training if you meet the requirements.(2) Rotating Schedules - CENTRAL TIME ZONE:• 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday• 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekendsPrior to going fully remote your training will be a hybrid(home/office) schedule for 30 days.HOW YOU CAN HELP USAs ABC's Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC's regular business hours.WHAT YOU'LL DO• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.• Know, understand and execute the dispatch strategy/plan for each department/service trade.• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.• Maintain customer records by immediately updating account information.• Provide timely and accurate information to incoming customer requests.• Work in partnership with other employees to meet and exceed customer expectations.• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.Requirements:WHAT WE LOOK FOR• Previous scheduling and call center experience preferred.• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.• Ability to organize and prioritize multiple tasks in a fast-paced environment.• Ability to communicate well, using excellent interpersonal and communication skills.• Must be able to adapt quickly in an ever-changing, fast-paced environment.• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.• Excellent written communication skills, including spelling and punctuation.• Excellent team player with commitment to company values.• Bilingual (English & Spanish) a plus.• Ability to sit for long periods of time.(2) Rotating Schedules:• 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday• 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekendsWHAT WE OFFER• Health, Dental, Vision & Life Insurance• 401(k) with company matching• Paid vacation and sick leave (PTO)• Profit sharing bonuses• Lead Now Program for all employees to increase earnings and pay• Company clubs & committees, and company outings• Paid trainings and development opportunities• Tuition reimbursement• Educational scholarships for employees and family members• Wellness program, including gym membership• Potential to work from home a percentage of the time after 30 days of training.ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For Dispatcher positions a WPM test may also be conducted.PM21PI215648060Expected salary: $19 - 21 per hourLocation: Austin, TXApply for the job now![ad_2]

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