OverviewAbout TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!How do you become a Licensed Insurance Agent? TP offers a 7-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you’ll get PAID TO STUDY!What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!After you pass your exam, TP will support you obtaining your license in the states/territories we operate in!Benefits of working with TP include:• Paid Training• Competitive Wages• Full Benefits (Medical, Dental, Vision, 401k and more)• Paid Time Off• Employee wellness and engagement programsTP and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!ResponsibilitiesYour ResponsibilitiesAs a Pre-Licensed Training Agent you will be studying to obtain A Property and Casualty (P&C) license. This license authorizes an individual to sell, solicit, and negotiate insurance policies that cover property damage to assets like homes, vehicles, and buildings, and casualty (or liability) for financial losses arising from accidents or negligence.Upon completion of the Pre-License course and passing the exam to obtain the license, you will start training for our Licensed Agent role.As a Licensed Insurance Agent, you are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. This will include, but not limited to, the following:• Support customer inquiries about rate/discounts• Assist policy holders with billing questions and concerns• Provide support to policy holders with any policy changes requested• Completing and sending documents to customers such as ID cards• Support with policy cancellations/updates such as:• Adding or removing drivers/vehicles to policy• Address updates• General coverage or policy questionsQualificationsWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.Qualifications:• Must be located in Texas.• Cannot currently hold or previously held any Insurance license (P&C, Adjuster, Health, Life, etc.).• Must have laptop, PC or tablet with webcam and mic/audio capability to complete Pre-License course• Must be 18 years of age or older.• High School Diploma or equivalent required.• Minimum of 6 months of customer service experience.• Ability to type at least 25 words per minute with high accuracy.• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.• College degree preferred but not required.Key Competencies:• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.• Communication: Outstanding communication, listening, and analytical skills.• Organizational Skills: Strong organizational and problem-solving skills.• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.Work from Home Requirements:• Internet Requirements:• Minimum subscribed download rate equal or exceeds 15.0 Mbps• Minimum subscribed upload rate equal or exceeds 5.0 Mbps• ISP must have no packet loss and ping under 50ms• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN• Proof of internet speed required• Clean and quiet workspaceBe One of Our PeopleIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.EOE/Disability/Vets