Outbound Phone Transfer Agent

Other Jobs To Apply

About Education at WorkEducation At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.The OpportunityFor several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:• Effective Communication in a business environment• Problem-Solving• Dependability and a Strong Work Ethic• Adaptability and flexibility• Teamwork and CollaborationIn collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.Key Responsibilities• * Handle outbound calls to Discover Card Holders with past due balances• Update contact information and review scripted disclosures during calls• Transfer card holders to account specialists for further assistanceStudent Benefits• * Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure• Fully remote position with locally-based supervisors for in-person support• Mentorship/Coaching opportunities• Paid in-person trainingWork Requirements/Expectations• * Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service• Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching• Strong organizational, planning, and time management abilities• Demonstrate empathy, patience, and a positive attitude in all customer interactions• Capacity to manage multiple projects• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards• Team player mentality with a focus on collective success• Availability to schedule work during DFS Core Work Hours• Monday through Friday: 6:00 am - 8:00 pm MT• Saturday: 6:00 am - 12:00 pm MT• Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)Technical Requirements• * Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.• Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.$12.75 - $12.75 an hourNon-ExemptPlease note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...