Operations Representative – Washington, D.C.

Other Jobs To Apply

About youYou are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.What the role isThe Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (majority in Washington D.C.) and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!In this role you will...• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform, particularly in Washington D.C.• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap• Coach and hire new local representatives as the team continues to grow• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing supportThe Other Requirements• This is a remote-first position with an atypical schedule, weekend work is required• Schedule will involve evening hours• Travel will be requiredCompensation & Benefits• Base salary of $50,000 - $60,000 per year, depending on experience and location• Competitive stock option package, depending on experience• 401(k) plan• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance• Unlimited PTO• Remote work environment• * Role is remote, in Washington D.C.• For reference, we are based in New York City, our Operations team is fully remoteYou Do You• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...