Military OneSource Call Center Support Navigator – Customer Excellence (Remote) in USA in Leidos

Other Jobs To Apply

Job title: Military OneSource Call Center Support Navigator – Customer Excellence (Remote)Company: LeidosJob description: DescriptionThe MVHS Group at Leidos currently has an opening for a Support Navigator to support service members and their families. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.The Support Navigator provides the critical link to ensure program participants receive vitally important resources and support, toward military readiness and family well-being. Support Navigators are responsible for ensuring wrap-around follow up to program participants via phone and email. These positions are responsible for guaranteeing participants who requested non-medical counseling services have secured a timely appointment with a network provider. The Support Navigator acts as a liaison between internal departments, external resources, and network providers. The Support Navigator provides excellent customer service to stakeholders and participants by providing white glove, personal connections to important information and resources. Candidates shall possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military life as well as maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families.The Military One Source job postings are in anticipation of future work.Primary ResponsibilitiesThis is a customer service role supporting a 24/7 Call Center using telephonic and chat-based platforms to meet ensure participant satisfaction and appropriate linkages with resources and services.Gathers participant feedback and assess participant satisfaction.Processes administrative tasks and documents participant interactions and activities into case management system.Navigates resources, resolves participant concerns, and provides administrative support to call center.Ability to identify high risk cases, deescalate with professionalism and makes referrals as appropriate.Takes on other duties and special projects, as requested, based on business needs.Maintains training requirements.Basic QualificationsMust have an Associates or Bachelor’s degree from an accredited university.Must possess strong customer service skills, knowledge of call center operations.Must be U.S. citizens and must speak fluent English.Strong typing and electronic documentation/research skillsProven proficiency in: Microsoft based tools including word, outlook, excel; Web based research; Electronic Documentation SystemsAbility to multi-task in fast passed environmentPass a criminal history background and fingerprinting checks.Preferred QualificationsMilitary spouse or family member or experience in military community highly desirablePay Range: Pay Range $36,400.00 - $56,000.00 - $75,600.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#RemoteExpected salary: $36400 - 75600 per yearLocation: USAApply for the job now![ad_2]

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...