Member Enrollment Representative (Onsite/Remote – Local Candidates Only)

Other Jobs To Apply

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. This MET role provides exceptional member experience thru information provided by phone, email and/or video sessions. These touchpoints are designed to lead to applicable CHM enrollment.What's in it for you?• Compensation based on experience.• Faith and purpose-based career opportunity!• Fully paid health benefits• Retirement and Life Insurance• 12 paid holidays PLUS birthday• Professional Development• Paid TrainingEssential Job Functions• Meeting sales-targets, goals, and expectations• Establish referrals, relationship building and contacts with potential prospects.• Respond to prospective member calls and inquiries.• Ensure delivery of high-quality service.• Address member questions, concerns, and provide recommendations.• Assist in retaining memberships when suitable.• Perform assigned tasks promptly.• Respond to emails, calls, and voicemails promptly.• Explain guidelines clearly to members.• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead.• Maintain professionalism and positive attitude.• Demonstrate strong member communication skills.• Uphold CHM's Core Values and Mission Statement.• Collaborate with other departments and provide support as needed.• Gain a deep understanding of MET's unique structure and challenges.• Input and manage prospects in HubSpot.• Establish ongoing relationships with prospects by managing follow-up opportunities.Other Functions• Demonstrate Christian values and adhere to ethical and legal business practices.Education, Experience, and Skills Required• Prior experience in online/phone sales (preferred).• College education (preferred).• Strong verbal communication skills, including phone and email etiquette.• Proficiency in CHM guidelines and policies.• Computer proficiency in word processing and spreadsheets.• Excellent organizational skills for managing multiple projects and deadlines.• Self-motivated with a strong teamwork ethic.• Conflict resolution skills and ability to foster teamwork.• Willingness to provide assistance and seek guidance when necessary.Working Conditions• Adherence to organizational rules and regulations as outlined in the employee handbook.• Occasional travel required for business purposes.• This role would be in office for Circleville residents and remote after training for residents local to the Barberton area.• Effective presentation and communication of CHM.• Strong reasoning ability to address objections and find solutions for prospective members.• Flexibility to work hours ranging from 8:00am – 6:00pmAbout Christian Healthcare MinistriesFounded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...