Medicare Member Advocate

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About the positionResponsibilities• Taking the lead - our advocates take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.• Identifying future problems - not only do our advocates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.• Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.• Show compassion - our advocates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help.• Having fun! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!Requirements• High school diploma or equivalent required• 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person• Strong verbal and written communication skills• Quality and service-oriented demeanor• Effective listening and organizational skills• Demonstrate sound decision-making• Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines• Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)• Strong navigational skills with multiple systems and current knowledge of technology• Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork• Ability to provide customer service designed to meet the customer's needs, showing empathy and the ability to applyNice-to-haves• Experience in fast-paced contact center environment highly preferred• Proficient in keyboarding and ability to type• BS/BA degree preferred or equivalent work experience• 2-3 years customer service experienceBenefits• Flexible remote working solutions• Recognition and rewards for high performance and improvement• Internal career pathing with individual mentorship, networking and events• Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues• Best in class health, wellness, and 401(k) retirement benefits among many others!• Paid holidays, vacation, personal, and wellness time• Paid volunteer and service opportunities• Tuition reimbursement

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