Market Research Associate (French speaking) Remote

Other Jobs To Apply

Company DescriptionAbout M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.About the Business Division:This role is part of QQFS , a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.Job DescriptionEssential Duties and Responsibilities:Including, but not limited to the following:Project Recruitment• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects• Scheduling interviews• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners• Ensure that outsource targets for allocated markets are achieved Panel building and engagement• Ensure that monthly registrations targets are met for in in Belgium, Switzerland• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels• Call new registrants to confirm and update email addresses• Call users to reactivate their accounts• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution• Work with the Project Management team to resolve project specific issues for members/respondents• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes• Investigate fraud respondents and take action based on M3 data quality procedures• Complete the verification process for newly registered members• Complete link testing for online Market Research projects and overlays for qualitative online screeners QualificationsEducation and Training Required:Degree level or equivalent or equivalent experienceKnowledge, Skills, Abilities:• Fluency in French and English, and other of the following languages would be preferred: Swedish, Norwegian, Danish, Dutch, German• Exhibit clear and effective communication both verbally and written with diverse audiences• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities• Detail oriented with excellent analytical and investigative skills• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported. Additional InformationWorking hours: 9.00 – 17.30 CET or twice a week 9.30 – 18.00 CET (day confirmed on a monthly basis)#LI-LC1#LI-Remote

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...