JOB DESCRIPTIONThe Manager of External Audit Management is an experienced people leader and subject matter expert responsible for setting the strategic direction and enterprise-wide coordination of commercial and regulatory audit examinations conducted by state and federal agencies, such as Departments of Insurance, CMS, and Medicaid/Medicare. This leader drives a culture of readiness, transparency, and regulatory integrity, while overseeing a specialized team that internally manages formal external exams. The manager partners with executive leadership, Legal, Compliance, Privacy, IT, Quality and business functions to proactively anticipate exam trends, reduce risk exposure, validate findings and enhance enterprise credibility with regulators. The manager also integrates exam management outcomes with enterprise risk management (ERM) reporting and governance, providing senior executives and board committees with actionable insights.RESPONSIBILITIES• Provide strategic direction, coaching, and development to a high performing team, fostering a culture of accountability, ownership, and continuous improvement.• Set the overall strategy and standards for how the organization prepares for and navigates regulatory and commercial examinations, ensuring alignment with enterprise goals and risk posture.• Align Legal, Compliance, Privacy, IT, Quality and business leaders in a unified approach to exam response, ensuring senior stakeholders are informed and engaged throughout.• Oversee development and approval of high-impact and high-quality responses and communications; ensure consistent voice, clarity, and legal alignment across external exam materials.• Maintain an enterprise-wide inventory of audit findings and drive timely development, implementation, and validation of corrective actions.• Build sustainable practices, playbooks, and training programs that ensure the business can operate in a continuous state of readiness for audit exams.• Establish a structured process for exam data analytics, leveraging patterns in findings to identify systemic issues and opportunities for improvement.• Provide stakeholders and risk committees with clear, concise dashboards and narratives on regulatory exam status, emerging risks and organizational readiness.• Engage directly with regulators and auditors to reinforce transparency, collaboration, and trust in the organization's compliance posture.• Maintain a forward-looking view of regulatory developments and proactively influence internal controls and processes to stay ahead of changing requirements.QUALIFICATIONS• 8+ years with bachelor's degree along with 1+ years of experience leading teams in a supervisory/management capacity.• Strong knowledge of regulatory exam frameworks (e.g., NAIC, CMS, HIPAA, Medicaid/Medicare).• Proven leadership skills with experience managing and developing high performing teams.• Excellent project management, problem-solving, cross-functional coordination and data analytics skills.• Strong written and verbal communication abilities with an executive presence.• Ability to synthesize large volumes of audit data into actionable insights, with a proven track record in trend identification and root cause analysis.• Experience with regulatory management tools (e.g., Archer, AuditBoard, LogicGate) is desirable.• Excellent organizational/time management and project management skills.• Strong leadership skillsets, including the ability to develop a team/individuals and achieve outcomes through a team.• Critical thinking skills with the ability to be flexible and creative.• Strong analytical and problem-solving skills to identify issues and evaluate business solutions.• Comprehensive understanding of regulatory requirements applicable to insurers and managed care organizations.• Thinks innovatively to streamline processes and improve outcomes.• Ability to maintain confidentiality.• Change management and influencing skills, with the ability to drive alignment without direct authority.• Ability to assess, develop and implement systems, processes and procedures which enable the corporation to achieve compliance with state and federal mandates.Base Pay InformationThe national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.Pay Grade 23. $106,400 - $230,600ADDITIONAL INFORMATIONBehind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:• Competitive base and incentive pay• 401(k) with robust matching and non-matching contributions• Rich medical & pharmacy benefits• 100% employer-paid dental and vision benefits• Holistic wellbeing program with deep financial incentives• Generous paid time off plus 12 paid holidays and your birthday off• Culture of growth and learning: career development; tuition reimbursement; recognition program• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance• Social responsibility and volunteer opportunities• Employee discount programFair Chance Ordinances and Criminal Background ConsiderationsThis position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.Important Work Authorization InformationPlease note, Delta Dental will not sponsor applicants for work visas for this position.#LI-RemoteABOUT THE TEAMAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.Proof of eligibility to work in the United States must be provided if selected for hire.• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York