Level 1 Technical Support-remote (MSP)

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Our client, a growing Managed Service Provider (MSP), is seeking a Level 1 Technical Support professional to join their team. As a Level 1 Technical Support, you will be part of a dynamic team supporting various clients in a fast-paced environment. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and a collaborative spirit, which will align successfully in the organization.Job Title: Level 1 Technical SupportLocation: Remote (Occasional office visits in Westchester, NY-not required)Pay Range:$57-$62KWhat's the Job? Provide Level 1 technical support across Windows OS (primary) and limited Mac OS environments. Support business workstations, Office 365, and Google Workspace. Set up accounts and provide support for basic business applications (e.g., Adobe, Microsoft Office). Handle basic networking tasks - DNS, troubleshooting, etc. Work with remote monitoring and ticketing systems, currently using Autotask and migrating to ConnectWise and Data RMM.What's Needed? Previous experience working for a Managed Service Provider (MSP). Familiarity with supporting multiple clients and environments. Strong troubleshooting skills at the Level 1 tier without excessive escalation. Experience with Google Workspace is highly desirable. A flexible and adaptable mindset to thrive in a start-up-like culture.What's in it for me? Opportunity to grow within a rapidly scaling organization. Collaborative and team-oriented work environment. Engagement with a small team that values flexibility and adaptability. Work in a culture that aligns well with tech enthusiasts and gamers. Gain valuable experience in a diverse range of technical support scenarios.Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly PayIf this is a role that interests you and you'd like to learn more, click and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...