Inside Account Specialist – Reactivations

Other Jobs To Apply

About the positionResponsibilities• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.• Manage the sales funnel to close opportunities and achieve reactivation goals.• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.• Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Requirements• 1+ year account management or related experience• Previous experience with MS Word, Outlook, Excel, and PowerPoint.• High school diploma / GEDNice-to-haves• Bachelor's degree• Industry knowledge a plus.• Experience with business-to-business sales process.Benefits• Inclusive culture with associate-led Business Resource Groups.• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)• Online and Retail Discounts• Company Match 401(k)• Physical and Mental Health Wellness programs• and more perks and benefits.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...