Hiring Friendly Customer Service Reps – Weekly Pay and REMOTE!

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IMPORTANT: You're being considered for a remote position with RemX.As part of our identity verification process, we will conduct a video interview and, with your consent, take a screenshot of you holding your photo ID. This image will be securely stored and used by our training team to periodically confirm your identity during the training period.IMPORTANT:-RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful.-RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.Are you ready to join a Fortune 500 healthcare leader and support patients from the comfort of your home? We’re hiring customer service professionals who are eager to help others and advance their careers. If you live in Irving, TX (or nearby) and have call center experience, we’d love to hear from you!Position Highlights• Pay: $16 per hour with weekly pay• Schedule: Monday–Friday, 7 AM–8 PM CT (no weekends) You’ll work an 8-hour shift within these hours• Location: Remote work• Perks: Referral bonuses, online skill-building classes, and career growth opportunities• Role: Full-time, long-term contract with a friendly team cultureWhat You’ll Do• Handle inbound and outbound calls with empathy and professionalism• Gather and review patient billing and medical information• Provide exceptional customer service while adhering to federal healthcare guidelines• Use computer skills to enter data and navigate dual monitors• Work with insurance carriers to secure medication coverage for patients• Balance multiple tasks and maintain accurate recordsWhat We’re Looking For• Experience: At least 6 months of recent call center or customer service experience• Tech Skills: High-speed internet at home and comfort with dual monitors• Mindset: Positive attitude, strong work ethic, and a genuine desire to help others• Bonus: Healthcare or pharmacy experience is a plus, but not requiredReady to Apply?To be considered, please send your updated résumé to kaylee.mcintyre@remx.com and mention the $16/hr. Medical Customer Service position. Then apply online—we’ll contact you after reviewing your information. If you don’t hear from us within 10 business days, feel free to reach out at (636) 735‐0583 or email kaylee.mcintyre@remx.com.We look forward to welcoming you to our team!Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...