Health Engagement Well-Being Coordinator – Cigna Healthcare – Murfreesboro, TN

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The Well-Being Coordinator is designated to one Cigna client and works closely with the Cigna account management team and the client’s human resources / well-being team to execute the client’s employee health engagement and well-being goals. The primary focus of the Well-Being Coordinator is to promote whole-person health and well-being and provide benefit education.The Well-Being Coordinator executes the appropriate delivery and coordination of Cigna’s programs and resources, customer education initiatives and vendor services while monitoring engagement and effectiveness of the program.A core objective of this position is to facilitate well-being programs that educate and influence the client’s population to lead healthier lifestyles while also supporting client identified customer service needs. This role strives to create data-driven strategies resulting in measurable outcomes.Please note : This position supports a dedicated client that is located in Murfreesboro, TN. Therefore, the incumbent candidate MUST be located within a reasonable driving distance of Murfreesboro, TN in order to work onsite with the client and support in-person events regularly.General ResponsibilitiesBenefits Education SupportAssist Benefits team with triaging escalated claim matters, eligibility access to care issues, pharmacy inquiries billing questions, installation matters, settlement production matters, etc. to the appropriate Cigna representativesPartner with appropriate internal service organization representatives and matrix partners to resolve client / customer related inquiries and provide resolution outreach to customers while using independent judgment and discretionProvide open enrollment and new hire orientation support for client as it relates to Cigna's benefit plans, programs and resources such as presentations, informal Q&A or stop-by-boothsClient Well-Being AssessmentConduct an organizational assessment to identify client’s strengths and opportunitiesConduct well-being surveys to determine employees’ interests and feedbackStrategy and BudgetPresent multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metricsCollaborate with Cigna account team and client to create an annual strategyEnsure strategy is adaptable to the unique needs of clientCreate a communication plan to promote programs utilizing various communication channelsDevelop and stay within client-specific budget that supports their well-being strategyProvide on-going analysis and evaluation of client communications / health strategies, biometric data, and employee engagement to drive better resultsImplement ProgramsCollaborate with Cigna account team, client and vendors to create, promote and implement well-being programs such as events, campaigns and seminarsTrack program metrics including participation and outcomesShare health and well-being related educational materials and resourcesRepresent Cigna at events in a professional mannerFacilitate well-being committee on an on-going basis to support client’s strategyCigna ResponsibilitiesAttend required trainings and meetingsProcess client budget reimbursements or expenses in a timely mannerConduct client and customer-facing events and maintain engagement participation and feedback recordsContribute and collaborate with teammates through sharing best practicesStrategize with Cigna account team to provide client with needed services, data and resourcesActively learn client’s industry and Cigna products and software to effectively support clientKnowledge, Skills, AbilitiesUnderstanding of benefits administration and plan designUnderstanding of wellness programmingStrong organizational and project management skillsAbility to analyze data and metrics to drive strategic decisionsResilient and able to overcome roadblocks without being deterred by initial setbacksPossess problem solving and analytical skills; attention to detail and proven ability to manage complex timelinesHighly skilled at creation and delivery of presentations / public speakingProficient at engaging, influencing and motivating othersExcellent oral and written communication skillsSelf-starter; able to work independently to get resultsAbility to foster collaboration, gain support and trustProficient at establishing and maintaining interpersonal relationshipsProven ability to function in a heavily matrixed environmentPossess knowledge of Excel, Word & PowerPointProven ability to present in group settings with technology platforms (WebEx Meeting applications)QualificationsThis position is based in Murfreesboro, TN, candidates must be able to travel in and around the geographic area to attend client-facing engagementsBachelor’s degree in health education, human resources, health promotion or related field preferred2+ years in a field such as HR / benefits, employee health / wellness programming, health promotion / education, event coordination, etc.PreferredMaster’s degree in related fieldCHES, Chapman WellCert or other health & wellness certificationsTennessee Life & Health insurance license

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