**Experienced Senior Customer Success Manager – LogScale/Next-Gen SIEM Product Suite**
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Are you a passionate and driven professional with a relentless focus on innovation and a fanatical commitment to customer success? Do you thrive in a dynamic and inclusive environment where you can take your career to the next level? Look no further than blithequark, a global leader in cybersecurity, where we're shaping the future of security and making a real impact.As a Senior Customer Success Manager at blithequark, you'll play a critical role in helping our customers derive maximum value from their investment in our LogScale/Next-Gen SIEM product suite.
You'll be the trusted advisor and advocate for your customers, working closely with them to understand their business objectives and develop tailored success plans that drive project success, retention, and growth.AboutblithequarkAt blithequark, we're on a mission to stop breaches and protect our customers from the most sophisticated cyber threats.
Our cloud-native platform has revolutionized the cybersecurity industry, and we're committed to continuing to innovate and push the boundaries of what's possible.
As a global leader in cybersecurity, we're consistently recognized as a top workplace, and we're proud to offer a remote-first culture that values flexibility, autonomy, and work-life balance.The RoleAs a Senior Customer Success Manager, you'll be responsible for:* Building and fostering relationships with customers within your book of business, driving engagement, retention, and growth.* Proactively supporting customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams.* Creating success plans built around the customer's desired outcomes and driving product adoption, identifying measurable goals and timelines to help customers onboard and grow.* Managing renewal risk and collaborating with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory.* Conducting strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns, and best practices.* Serving as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed.* Leveraging internal technical expertise to provide effective solutions to customer issues.* Driving escalations with executive management and stakeholders.* Helping drive customer references and evangelizing customer success stories.* Creating knowledge base content to capture new learning for reuse throughout the company and user base.* Participating in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.What You'll Need* Bachelor's Degree or equivalent experience.* Minimum of 3 years of experience in a CSM or TAM role.* 2+ years of experience in SIEM and SOAR technologies.* Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.* Excellent customer service skills and ability to quickly establish technical credibility with customers.* Excellent communication skills, written and verbal.* Proven problem-solving skills.* Collaborative attitude.* Ability to travel up to 25%.* Commitment to customer success.Bonus Points* 5+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.* Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud.* Experience managing software integration projects.* Prior experience in the log management space.Benefitsof Working at blithequark* Remote-first culture.* Market leader in compensation and equity awards.* Competitive vacation and flexible working arrangements.* Comprehensive and inclusive health benefits.* Physical and mental wellness programs.* Paid parental leave, including adoption.* A variety of professional development and mentorship opportunities.* Offices with stocked kitchens when you need to fuel innovation and collaboration.Why Join blithequark?At blithequark, we're committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning, and collective action.
By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.Equal Opportunity Employerblithequark is proud to be an equal opportunity and affirmative action employer.
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning, and collective action.
By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.Compensationand BenefitsThe base salary range for this position in the U.S.
is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits.
A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.How to ApplyIf you're a motivated and driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
Please submit your application through our website, and we'll be in touch to discuss your qualifications further.Expected Close Date of Job PostingThe expected close date of this job posting is 12-18-2024. We look forward to hearing from you soon!Apply for this job
