Introduction to Devon Bank and Our MissionAt Devon Bank, we pride ourselves on being more than just a financial institution; we are a community-driven organization that thrives on diversity, respect, and exceptional service. Our commitment to embracing and celebrating diversity has created a welcoming culture that benefits not only our employees but also our customers and the community at large. As we continue to grow and expand our services, we are seeking a highly skilled and experienced Lock Desk Specialist to join our team in a remote capacity, offering the flexibility to work from home.Job OverviewThe Lock Desk Specialist role is a critical component of our Mortgage Lending Operations, focusing on supporting the Lock Desk Manager in processing rate lock, change, and extension requests. This position requires a deep understanding of rate lock policies and the ability to enforce them while providing exceptional support to our team. For advanced candidates, there will be opportunities to provide real-time training, suggest process enhancements, and offer support across Secondary Marketing and other cross-functional departments.Key Responsibilities• Process Management: Efficiently process rate lock requests using Encompass, ensuring clear and effective communication with requestors as needed.• Request Handling: Manage change requests, reprice requests, and extension requests, while assisting Loan Officers with post-lock file inquiries.• Collaboration and Implementation: Work closely with the Mortgage Department Team to implement system changes, test new processes, and enhance process flows.• Support and Inquiry Management: Assist with system, product, and procedural inquiries, ensuring that all stakeholders have the information they need to perform their roles effectively.• Pipeline Monitoring: Monitor pipeline locks and collaborate with sales and operations teams to determine necessary actions, ensuring that our mortgage lending operations run smoothly and efficiently.Essential Qualifications and SkillsTo excel in this role, candidates should possess a combination of education, experience, and skills that align with the demands of a fast-paced mortgage lending environment.• Education: A High School Diploma or equivalent is required, with a bachelor's degree in a related field preferred.• Experience: 1+ years of Mortgage Lending Experience is preferred, with prior experience in Secondary Marketing or Capital Markets being highly advantageous.• Technical Skills: Proficiency in Microsoft Office, particularly Excel, Outlook, and Word, is essential. Experience with Encompass is also preferred.• Mathematical and Analytical Skills: Strong mathematical and analytical skills, coupled with deductive reasoning and attention to detail, are required for success in this position.• Communication and Customer Service Skills: Excellent oral and written communication skills, along with strong customer service skills, are vital for effective collaboration with internal stakeholders and external customers.• Ability to Multitask: The ability to multitask, work independently, and thrive in a fast-paced environment is crucial for managing the diverse responsibilities of this role.Preferred QualificationsWhile not mandatory, the following qualifications can significantly enhance a candidate's application:• Advanced Education: A bachelor's degree in a related field such as finance, business, or economics can provide a strong foundation for this role.• Specialized Experience: Experience in Secondary Marketing, Capital Markets, or a related field can offer valuable insights and skills applicable to this position.• Certifications: Relevant certifications in mortgage lending or a related field can demonstrate expertise and commitment to professional development.Career Growth Opportunities and Learning BenefitsAt Devon Bank, we are committed to the growth and development of our employees. As a Lock Desk Specialist, you will have opportunities to:• Develop Expertise: Deepen your understanding of mortgage lending operations, Secondary Marketing, and Capital Markets.• Advance Your Career: With experience and performance, there are opportunities for career advancement within our organization.• Professional Development: Participate in training programs, workshops, and conferences to enhance your skills and stay updated on industry trends.Work Environment and Company CultureOur remote work arrangement offers flexibility and comfort, allowing you to work from home while being part of a dynamic team. Our company culture is built on:• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and respected.• Teamwork and Collaboration: We believe in the power of teamwork and collaboration to achieve our goals and drive success.• Professional Development: We support the professional growth of our employees, recognizing that their development is key to our collective success.Compensation, Perks, and BenefitsWe offer a competitive salary and a comprehensive benefits package designed to support the well-being and financial security of our employees. While specific details may vary, our benefits typically include:• Health Insurance: Comprehensive health insurance plans to protect you and your family.• Retirement Plans: Opportunities to save for your future through our retirement plans.• Paid Time Off: Generous paid time off to ensure you have the time to relax and recharge.• Professional Development Opportunities: Support for ongoing education and professional development to enhance your career.Conclusion and Call to ActionIf you are a motivated and experienced professional looking for a challenging and rewarding role in mortgage lending operations, we encourage you to apply for the Lock Desk Specialist position. With its flexible remote work arrangement, opportunities for growth, and commitment to diversity and inclusion, Devon Bank offers a unique and fulfilling work environment. Don't miss this opportunity to join our team and contribute to our mission of providing exceptional service and support to our customers and community. and let's build the future together!Apply for this job