Experienced Remote L2 IPT Amazon Connect Engineer – Cloud Contact Center Solutions and Technical Support Specialist
Other Jobs To Apply
- Lead UX Researcher – Amazon Store
- CrowdSurf Freelancer – Amazon Store
- Virtual Sitter – Amazon Store
- Commercial Sales Analyst Midwest
- Experienced Dental Front Desk and Billing Coordinator for a Thriving Dental Practice in Lake Mary, Florida
- Experienced Customer Support Representative for E-commerce Solutions – Enhancing Customer Experience and Driving Business Growth at blithequark
- Pharmacist Consultant Sr 100% Virtual, CareBridge
- Experienced Data Analyst for Remote Data Entry Position – $22/Hour – blithequark
- [Remote] STARs Pharmacist (100% Remote)
- PSA/Customer Support with Energy Sector || 100% Remote || Full Time
- Work from Home Pharmacist- reside in AZ, TX IL, MT, NV, NM, KS, OK
- Experienced Virtual Customer Service Representative – Delivering Exceptional Support and Solutions to Diverse Customer Base at blithequark
- Remote Pharmacist (Prior Auth)
- Experienced Travel Customer Support Representative for Remote Work Opportunity with blithequark
- Pharmacist (Remote) – PA, NY, and/or SC
- Experienced Remote Data Entry Assistant and Typing Professional for Full-Time Teleworking Position with blithequark
- Pharmacist- Medication Therapy Management, Rheumatology
- Experienced Remote Data Entry Clerk and Administrative Assistant – Part-time/Full-time Online Work at Home Position in Market Research and Survey Assistance
- HC – PHARMACIST – INTERMEDIATE
- Experienced Customer Service Representative – Remote Health Care Benefits Support Specialist at blithequark
- Weight Management Primary Care Pharmacist job at Mayo Clinic in US National
- [Remote] Job Developer (FULL TIME & FULLY REMOTE)
- [Remote] Pharmacist (Remote) – PA, NY, and/or SC
- Experienced Seasonal Customer Support Representative for Leading Health and Wellness Mobile Apps – 3-Month Contract Opportunity with Potential for Long-Term Placement
- Sr. IT Epic ECSA Administrator – Amazon Store
- Sales Development Representative
- St. Luke’s University Health Network – Pharmacy Technician, Allentown, Part time days – Allentown, PA
- Experienced Psychic Tarot Chat Operators and Spiritual Advisors – Remote Positions Available for Compassionate and Gifted Individuals to Join blithequark’s Team of Online Operators
- Experienced Independent Psychic Advisor for Phone and Chat Readings – Leverage Your Intuitive Abilities from Home with blithequark
- Coverage Review Pharmacist
- Pharmacist Informaticist
- Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Representing blithequark Dealer Clients and Providing Exceptional Customer Service in a Fun and Professional Environment
- Experienced Online Chat Agent for Remote Customer Support and Service – Entry-Level Position with Opportunities for Growth and Development at blithequark
- ECG Technician – Remote – Night Shift
- Storyworth (YC W11) | Creative Strategist | Flexible hours (~20-30 hours/week) | REMOTE | US/Canada
- Experienced Customer Service Technical Specialist – Remote Opportunity for Exceptional Client Support and Technical Expertise at blithequark
- Experienced Customer Support Representative – Seasonal Remote Opportunity for Tax Software Support with blithequark
- Coding Quality Auditor and Specialist / Remote / Select States
- Monitor Technician Supervisor – Centralized Monitoring Unit
- Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers in a Dynamic and Supportive Environment
- Strategic Advisor, Healthcare
- Experienced Part-Time Customer Support Representative – Delivering World-Class Service and Driving Business Growth at blithequark
- Experienced Customer Service Cargo Agent – Air Freight Operations and Logistics Support Specialist at blithequark
- American Airlines – Sr Manager, HR Compliance & Pre-Employment Delivery – Dallas, TX
- Spanish -Bilingual e-Live Verification Agent
- Certified Coder (Remote) – Pediatrics Central Administration
- Remote Gate Agent – Amazon Store
- Associate Customer Support Specialist
- Monitor Technician / Central Cardiac Monitoring Unit / Full Time / Night Shift 7:00pm-7:00am in USA
- Experienced Full-Time Remote Data Entry Clerk – Accurate Data Management and Administrative Support Specialist
Introduction to NTT DATA and the RoleNTT DATA, a $30 billion trusted global innovator of business and technology services, is seeking an experienced and skilled L2 IPT Amazon Connect Engineer to join our team.
As a remote position, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is committed to delivering exceptional cloud contact center solutions and technical support to our clients.
Our company serves 75% of the Fortune Global 100 and is dedicated to helping clients innovate, optimize, and transform for long-term success.As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world, and we are committed to making a positive impact on society and the environment.Job SummaryWe are actively looking for an L2 IPT Engineer with strong competence in Amazon Connect and InContact .
The successful candidate will have not only operational capability to support platform clients but also engineering capability to work through call flows and troubleshoot platform issues.
This is an exciting opportunity to join a team of innovative and passionate individuals who are dedicated to delivering exceptional results and driving success.The ideal candidate will have a strong and diverse skillset in relevant areas, including cloud contact center solutions, technical support, and engineering.
We offer a clear and simple compensation package, including a competitive salary and benefits, as well as opportunities for career growth and professional development.Key Responsibilities• Provide technical support and engineering expertise to clients using Amazon Connect and InContact platforms• Work through call flows and troubleshoot platform issues to resolve technical problems and improve system performance• Collaborate with cross-functional teams to design, implement, and optimize cloud contact center solutions• Develop and maintain technical documentation and knowledge base articles to support client onboarding and training• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends in cloud contact center solutions• Provide exceptional customer service and support to clients, ensuring high levels of satisfaction and loyalty• Work closely with the sales team to identify new business opportunities and develop solutions to meet client needs• Contribute to the development of best practices and standards for cloud contact center solutions and technical supportEssential QualificationsTo be successful in this role, you will need to have the following essential qualifications:• Strong technical skills and experience with Amazon Connect and InContact platforms• Proven experience in cloud contact center solutions and technical support• Excellent problem-solving and troubleshooting skills, with the ability to work through complex technical issues• Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams• Ability to work independently and as part of a team, with a strong focus on delivering exceptional results and driving success• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions• Experience with cloud-based technologies and platforms, including Amazon Web Services (AWS)• Strong understanding of contact center operations and technologies, including call flows, routing, and reportingPreferred QualificationsIn addition to the essential qualifications, the following preferred qualifications will be considered an asset:• Experience with other cloud contact center platforms, such as Genesys or Five9• Knowledge of programming languages, such as Python or Java• Experience with data analytics and reporting tools, such as Tableau or Power BI• Certifications in Amazon Connect or other cloud contact center platforms• Experience working in a fast-paced, dynamic environment, with a strong focus on innovation and continuous improvement• Strong business acumen and understanding of the contact center industry, including trends and best practicesSkills and CompetenciesTo be successful in this role, you will need to have the following skills and competencies:• Technical skills: Strong technical skills and experience with Amazon Connect and InContact platforms, as well as other cloud-based technologies and platforms• Problem-solving skills: Excellent problem-solving and troubleshooting skills, with the ability to work through complex technical issues• Communication skills: Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams• Analytical skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions• Collaboration skills: Ability to work independently and as part of a team, with a strong focus on delivering exceptional results and driving success• Adaptability: Ability to work in a fast-paced, dynamic environment, with a strong focus on innovation and continuous improvement• Customer focus: Strong customer focus, with a commitment to delivering exceptional customer service and supportCareer Growth Opportunities and Learning BenefitsAt NTT DATA, we are committed to helping our employees grow and develop in their careers.
We offer a range of training and development programs, including:• Technical training and certification programs• Leadership development programs• Mentorship and coaching programs• Opportunities for career advancement and professional growth• Access to a range of online learning resources and toolsWe also offer a range of benefits, including flexible working arrangements, competitive salary and benefits, and a range of employee recognition and reward programs.Work Environment and Company CultureAt NTT DATA, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.
We offer a range of programs and initiatives to support employee well-being, including:• Flexible working arrangements• Employee recognition and reward programs• Access to a range of online learning resources and tools• Opportunities for career advancement and professional growth• A range of social and community events and activitiesWe are also committed to diversity and inclusion, and we welcome applications from people of all backgrounds and perspectives.Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:• Competitive salary• Comprehensive benefits package, including medical, dental, and vision insurance• Flexible spending or health savings account• Life and AD&D insurance• Short- and long-term disability coverage• Paid time off and employee assistance programs• Participation in a 401k program with company match• Access to a range of online learning resources and toolsWe also offer a range of perks and benefits, including flexible working arrangements, employee recognition and reward programs, and access to a range of social and community events and activities.ConclusionIf you are a motivated and experienced L2 IPT Amazon Connect Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.
At NTT DATA, we are committed to helping our employees grow and develop in their careers, and we offer a range of training and development programs to support your success.Don't miss out on this opportunity to join a dynamic team of innovative and passionate individuals who are dedicated to delivering exceptional results and driving success.
and take the first step towards an exciting and rewarding career with NTT DATA! and become a part of our team!Apply for this job
