Introduction to blithequark and the RoleAt blithequark, we pride ourselves on being the most customer-centric company, dedicated to delivering exceptional experiences to our customers every day. As part of our commitment to excellence, we are seeking an experienced and skilled ACES Process Manager to join our team. This role is pivotal in ensuring the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our logistics operations, specifically within our last mile delivery arm. The successful candidate will be responsible for driving quality control, identifying areas for improvement, and implementing changes to enhance our operational efficiency and customer satisfaction.Key ResponsibilitiesAs an ACES Process Manager at blithequark, your key responsibilities will include:• Being the Subject Matter Expert (SME) on all operational processes, providing guidance and support to stakeholders across the organization.• Leading process integration efforts at our Delivery Stations (DS), ensuring seamless adoption of SOPs and identifying opportunities for improvement.• Driving Continuous Improvement initiatives using Lean Six Sigma tools, such as Kaizens and Root Cause Analysis, to eliminate defects and deviations.• Owning and managing change on a granular level, ensuring that all changes are thoroughly assessed, implemented, and monitored.• Performing audits to ensure continuous SOP adoption and identifying areas for improvement, working closely with teams both Under the Roof (UTR) and On the Road (OTR).• Collaborating with various teams, including Station Ops, Last Mile team/Delivery Service Providers (DSP), Learning, Finance, HR, and Loss Prevention, to gain insights into bottlenecks and opportunities for improvement.• Ensuring that we are always delivering the best possible service to our customers, by making data-driven decisions and using KPIs to measure performance.A Day in the LifeA typical day as an ACES Process Manager at blithequark will involve working closely with all teams to offer support and expertise, identifying opportunities for improvement, and driving change. You will also have the opportunity to work with your counterparts in other geographies to benchmark our processes and ensure conformity with blithequark Standard Work. Your expertise and guidance will be invaluable in helping us to continuously raise the bar on performance and efficiency.About the TeamThe Amazon Customer Excellence System (ACES) team at blithequark is a group of highly qualified individuals responsible for the quality, productivity, safety, and speed of our operations. We are dedicated to keeping a close eye on metrics, ensuring that we are constantly improving our performance and efficiency. As a member of this team, you will play a critical role in the adoption of new technology and procedures, as well as supporting your peers with subject matter expertise on all Standard Operating Procedures (SOPs).Essential QualificationsTo be successful in this role, you will need:• A Bachelor's Degree in a relevant field.• Lean Six Sigma certification, with a strong understanding of process improvement methodologies.• Experience in complex operational and process improvement projects, with a proven track record of delivering results.• A data-oriented approach, using KPIs to measure performance and drive decision-making.• Excellent Process Mapping skills, with the ability to understand and excel at related tasks.• Fluent Portuguese and advanced English skills, with excellent communication and interpersonal skills.• Availability for travel, as required.Preferred QualificationsWhile not essential, the following qualifications are preferred:• A Post-Graduate Degree in a relevant field.• Experience in project management, with a preference for Agile methodologies.• Experience in logistics and/or supply chain, with a strong understanding of operational processes.• Ability to handle changing priorities and use good judgement in stressful situations.Career Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our employees. As an ACES Process Manager, you will have access to a range of training and development opportunities, including Lean Six Sigma certification, project management training, and leadership development programs. You will also have the opportunity to work with a talented and experienced team, gaining insights and knowledge from your colleagues and mentors.Work Environment and Company CultureAt blithequark, we pride ourselves on our inclusive and diverse culture, empowering our employees to deliver the best results for our customers. We are committed to creating a workplace where everyone feels valued, respected, and supported. As an ACES Process Manager, you will be part of a dynamic and fast-paced environment, where no two days are ever the same. You will have the opportunity to work with a range of teams and stakeholders, building strong relationships and driving results.Compensation, Perks, and BenefitsAt blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. As an ACES Process Manager, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks, including employee discounts, free meals, and on-site fitness classes.ConclusionIf you are a motivated and experienced process management professional, looking for a new challenge and opportunity to grow your career, then we want to hear from you. As an ACES Process Manager at blithequark, you will play a critical role in driving our operational excellence and customer satisfaction. You will have the opportunity to work with a talented and experienced team, gaining insights and knowledge from your colleagues and mentors. Don't miss out on this exciting opportunity to join our team and help us to deliver exceptional experiences to our customers. to become a part of the blithequark family!Apply for this job