Are you passionate about delivering exceptional customer experiences and ensuring the well-being of patients? Do you have a strong background in pharmacy operations and a knack for problem-solving? If so, we invite you to join blithequark's dynamic team as an Experienced Pharmacy Technician (Remote) - Clinical Customer Care Representative. In this role, you will play a vital part in empowering our customers to take their medications correctly and achieve better overall wellness.Aboutblithequarkblithequark is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that improve patient outcomes and enhance the overall healthcare experience. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a remote employee, you will be part of a collaborative and dynamic team that values flexibility, innovation, and customer-centricity.Key ResponsibilitiesAs a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will be responsible for:* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned* Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge* Completing tickets to support the Customer Care Team and Clinical RPh team* Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services* Monitoring and processing all help desk assigned tasks on a daily basis* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls, and following through until resolution has been met* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate* Investigating and reporting pharmacy errors* Learning pharmacy laws and regulations nationwide* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution* Maintaining confidentiality of all customer information* Working autonomously and proactively identifying areas in need of improvement* Constant collaboration with teammates* Customer-centric and commitment to quality* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours* Performing other tasks assigned while working in a fast-paced environmentEssential Qualifications* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)* High school or equivalent diplomaPreferred Qualifications* National Pharmacy Technician Certification (PTCB or NHA)* Demonstrated ability to work as an effective team member* Strong organization skills and attention to detail* Experience recognizing and identifying patient medications* 6+ months of relevant experience working with computer and web-based tools* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and qualitySkillsand Competencies* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment with multiple priorities* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive information* Strong customer service skills and a customer-centric approach* Ability to work autonomously and as part of a team* Strong technical skills, including proficiency in computer and web-based toolsCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development. As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will have opportunities to:* Develop your skills and knowledge in pharmacy operations and customer service* Work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences* Participate in ongoing training and development programs to enhance your skills and knowledge* Take on new challenges and responsibilities as you grow and develop in your role* Enjoy a flexible and remote work environment that allows you to balance your work and personal lifeWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the following values:* Customer-centricity: We put our customers at the forefront of everything we do.* Innovation: We encourage creativity and innovation in all aspects of our business.* Collaboration: We work together as a team to achieve our goals and deliver exceptional results.* Flexibility: We offer flexible work arrangements to support work-life balance.* Growth and development: We invest in our employees' growth and development to ensure they have the skills and knowledge needed to succeed.Compensation, Perks, and BenefitsAs a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will receive a competitive salary and benefits package, including:* Competitive salary* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) matching program* Flexible paid time off* Opportunities for professional growth and development* A dynamic and collaborative work environmentHow to ApplyIf you are passionate about delivering exceptional customer experiences and ensuring the well-being of patients, we invite you to apply for the Pharmacy Technician (Remote) - Clinical Customer Care Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!Apply for this job