Introduction to blithequark and the IndustryAt blithequark, we are part of a dynamic and innovative industry that thrives on data-driven insights and analytics. As a leader in our field, we recognize the importance of leveraging exceptional analytical practices to drive business outcomes and guest satisfaction. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this effort, utilizing actionable statistics analytics, integration, and insights to inform decision-making and improvement strategies.Job OverviewWe are seeking an experienced Performance Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will play a critical role in providing measurement and analytical support for our Contact Centers and pre-arrival commerce operations. Your expertise in data analysis, forecasting, and statistical modeling will help drive business decisions and optimize our virtual and contact center channels to enhance guest satisfaction and commercial outcomes.Key Responsibilities• Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions and drive outcomes• Monitor agent performance, identify areas requiring further research, and conduct personal analyses from start to finish• Build presentations and visualizations to tell compelling stories with data and present findings to Senior Leadership and business partners• Create, maintain, audit, and optimize reports and documents used to support various business applications• Execute programs critical to business operations under strict timelines and collaborate with team members, leaders, and business partners to respond to business questions with sound quantitative analyses and reproducible resultsEssential QualificationsTo succeed in this role, you should possess a Bachelor's degree and at least 2+ years of quantitative, non-internship experience in an analytical function. You should be familiar with forecasting techniques, including traditional statistical methods and/or machine learning or deep learning approaches. Strong attention to detail, proactive interest in understanding performance and decisions, and effective communication skills (verbal, written, and visual) are essential.Preferred QualificationsWhile not required, we prefer candidates with solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses. Familiarity with data visualization best practices and experience with data visualization tools, such as Tableau or Power BI, are also desirable. Excellent SQL skills and fluency in R or Python, as well as the ability to quickly adapt and learn new applications and skills, are highly valued.Skills and CompetenciesTo excel in this role, you should possess a unique combination of technical, business, and interpersonal skills, including:• Strong analytical and problem-solving skills, with the ability to extract insights from complex data sets• Excellent communication and presentation skills, with the ability to tell compelling stories with data• Ability to work effectively in a fast-paced, complex, and ambiguous business environment• Strong attention to detail and ability to maintain high levels of accuracy and quality in your work• Ability to collaborate and build relationships with partners, clients, and team membersCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our team members. As a Performance Data Analyst, you will have access to a range of training and development opportunities, including:• Professional development programs to enhance your analytical and technical skills• Opportunities to work on high-impact projects and collaborate with senior leaders and business partners• Access to cutting-edge tools and technologies, including data visualization and machine learning platforms• A dynamic and supportive work environment that encourages innovation, creativity, and experimentationWork Environment and Company CultureAt blithequark, we pride ourselves on our dynamic and inclusive company culture. Our team members are passionate, curious, and committed to excellence, and we foster a work environment that is collaborative, supportive, and fun. As a remote worker, you will be part of a virtual team that is connected by a shared passion for data-driven insights and analytics.Compensation, Perks, and BenefitsWe offer a competitive salary range of $25-40 per hour, as well as a range of perks and benefits, including:• Flexible working arrangements and remote work options• Comprehensive health and wellness programs• Professional development opportunities and training programs• Access to cutting-edge tools and technologies• A dynamic and supportive work environmentConclusionIf you are a motivated and analytical professional with a passion for data-driven insights and business analytics, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Performance Data Analyst, you will play a critical role in driving business outcomes and guest satisfaction, and you will have access to a range of training and development opportunities to enhance your skills and advance your career. to take the first step in an exciting and rewarding career with blithequark!Apply for this job