About EyeCare PartnersEyeCare Partners (ECP) is a leading provider of vision care services, dedicated to delivering exceptional patient experiences through its network of over 550 full-scope medical optometry and ophthalmology practices across 18 states. As the largest vertically integrated medical vision services provider in the US, ECP continues to grow and expand its services to meet the evolving needs of its patients. Founded in 2015 and headquartered in St. Louis, Missouri, ECP offers a comprehensive range of services, including medical optometry, ophthalmology, and vision correction products, all designed to provide patients with a seamless and personalized experience. With a strong commitment to patient care and satisfaction, ECP is an ideal workplace for individuals who share its passion for delivering exceptional service and making a positive impact on people's lives.About the RoleWe are seeking an experienced Patient Engagement Advocate (Call Center Agent) to join our Patient Engagement Center (PEC) team. As a key member of our team, you will play a vital role in providing exceptional patient experiences through inbound and outbound patient communications. If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.Key Responsibilities• Support Inbound and Outbound Patient Communications: Handle patient calls and inquiries, as well as scheduling and confirming appointments.• Be an Extension of Our Offices: Take inbound and place outbound calls to our patients, caring for their overall health.• Assist Our Patients: Check on orders for contacts and eyeglasses, verify and pre-authorize insurance, take patients' payments over the phone, and handle urgent situations as they arise.• Be a Team Player: Perform all other duties as assigned, meet or exceed specified metrics, including Patient Experience measured through quality assurance and patient survey, and valuing our patient's time through Average Handle Time (AHT) and After Call Work (ACW).What We're Looking ForEducation & Work Experience• Customer service experience preferred• High School Diploma or equivalent• Experience working in a fast-paced environment and ability to embrace changeKnowledge, Skills & Abilities• Pleasant, friendly, professional manner and effective customer service skills. Requires a positive attitude, ability to multitask, ability to work independently or as part of a team, and have a genuine interest in people and desire to help• Ability to maintain strict confidentiality• Proper phone etiquette• Data entry proficient• Exceptional written and verbal communication skills with high level of emotional intelligencePhysical RequirementsYou MUST be local to the St. Louis, MO area, as you will be working on-site for the first 90 days of employment. While performing the duties of this job, the employee is regularly required to talk and hear. Must be able to sit for an extended period of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Please note the Patient Engagement Center hours are subject to change based on business needs.About the BonusThe $500 sign-on bonus will be paid in two parts - $250 at 90 days of employment and the remaining $250 after six months of employment.Position Type/Expected Hours of WorkSome flexibility in hours is allowed, but you must be available during the "core" work hours of 7:30 a.m. to 6 p.m. Monday-Friday and work 40 hours each week to maintain full-time status. After the successful completion of the probationary period, you will be eligible to work from home. You must maintain satisfactory performance to keep work-from-home eligibility.Career Growth Opportunities and Learning BenefitsAt EyeCare Partners, we believe in investing in our employees' growth and development. As a Patient Engagement Advocate, you will have opportunities to learn and grow with our organization, including:• Comprehensive training program to ensure your success in the role• Ongoing coaching and feedback to help you improve your skills and performance• Opportunities for advancement and career growth within the organization• Access to training and development programs to enhance your knowledge and skillsWork Environment and Company CultureEyeCare Partners is a dynamic and fast-paced organization that values its employees and strives to create a positive and supportive work environment. As a Patient Engagement Advocate, you will be part of a team that is passionate about delivering exceptional patient experiences and making a positive impact on people's lives. We offer a range of benefits and perks, including:• Competitive salary and benefits package• Opportunities for career growth and advancement• Comprehensive training and development programs• Flexible work arrangements, including remote work options• A positive and supportive work environmentCompensation, Perks, and BenefitsEyeCare Partners offers a competitive salary and benefits package, including:• Competitive salary• Comprehensive benefits package, including medical, dental, and vision insurance• 401(k) retirement plan with company match• Flexible work arrangements, including remote work options• Opportunities for career growth and advancement• Comprehensive training and development programs• A positive and supportive work environmentWe Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. and let's build the future together.To apply, please at [insert website URL]. We look forward to hearing from you!Apply for this job