At DoorDash, we're on a mission to empower local economies and revolutionize the way people think about convenience. As a key member of our DashMart team, you'll play a critical role in driving operational excellence and scaling our next billion-dollar business. We're looking for a hands-on builder with a passion for solving complex problems, driving innovation, and delighting customers.Aboutthe TeamThe DashMart team is a dynamic and fast-paced group of innovators, operators, and problem-solvers. We're focused on building a new type of convenience store that offers both household essentials and local restaurant favorites to our customers' doorsteps. Our team is passionate about making a meaningful impact, and we're committed to creating a culture that values diversity, inclusion, and employee well-being.About the RoleAs an Operations Associate on our Center of Excellence team, you'll be responsible for driving operational excellence across our DashMart operations from a local and central operations perspective. You'll work closely with our field and warehouse operations teams to identify areas for improvement, develop and implement solutions, and drive standardization across our operations. This role requires a strong analytical mindset, excellent communication skills, and a bias for action.Key Responsibilities* Support: Provide first-line support for Slack responses and questions in other forums, guiding Site Managers through rollouts and edge cases.* Training: Collaborate with our remote training team to provide on-the-ground support for complex training, such as DMK Launch.* Standardization: Help improve adoption of SOPs and one-off requests, including Operational Health Checks and tracking.* Rescue: Travel to sites to troubleshoot and resolve operational issues, identified via the site scorecard and in partnership with Central Ops.* SOP creation: Develop process documentation for new processes rolling out in your area of expertise.You'll Thrive in This Role If:* You have 5+ years of experience leading in a high-performance operation, supporting field and central operations, including Kitchen Management, Warehouse Management, Retail Management, Learning & Development, Launch, Operations Management, or a related field.* You're self-motivated, positive, and a team player, with excellent communication and interpersonal skills.* You're a problem solver, with a bias for action and a willingness to dig into complex problems to find solutions.* You're a teacher, with experience conducting training and succeeding in high-performance cultures.* You're proficient in Google Suite applications and have experience with data analysis and visualization tools.* You're organized, with the ability to simultaneously manage multiple projects and prioritize tasks effectively.* You're data-driven, with a strong analytical mindset and excellent problem-solving skills.* You're comfortable using SQL, Atlassian, Canva, Learning Management Systems, Sigma, and/or LucidChart.We Offer:* A competitive salary, with opportunities for equity grants and a comprehensive benefits package, including a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.* A dynamic and fast-paced work environment, with opportunities for growth and development.* A commitment to diversity and inclusion, with a focus on creating a culture that values diversity, equity, and inclusion.* A comprehensive training program, with opportunities for professional development and career advancement.What We're Looking For:* A strong analytical mindset and excellent problem-solving skills.* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.* A bias for action, with a willingness to take calculated risks and drive innovation.* A passion for operational excellence and a commitment to driving standardization across our operations.* A strong attention to detail and the ability to develop and implement strategic plans.* Experience working in a fast-paced, dynamic environment, with a focus on customer satisfaction and delight.How to Apply:If you're a motivated and results-driven individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon.Simple Application Process:Ready to join us? The first step is easy. Click and we'll be in touch soon!AboutDoorDash:At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Our Commitment to Diversity and Inclusion:We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination:In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Apply for this job