**Experienced IT Operations Manager – Remote Team Leadership and Technical Support**
Other Jobs To Apply
- Lead UX Researcher – Amazon Store
- CrowdSurf Freelancer – Amazon Store
- Virtual Sitter – Amazon Store
- Commercial Sales Analyst Midwest
- Experienced Dental Front Desk and Billing Coordinator for a Thriving Dental Practice in Lake Mary, Florida
- Experienced Customer Support Representative for E-commerce Solutions – Enhancing Customer Experience and Driving Business Growth at blithequark
- Pharmacist Consultant Sr 100% Virtual, CareBridge
- Experienced Data Analyst for Remote Data Entry Position – $22/Hour – blithequark
- [Remote] STARs Pharmacist (100% Remote)
- PSA/Customer Support with Energy Sector || 100% Remote || Full Time
- Work from Home Pharmacist- reside in AZ, TX IL, MT, NV, NM, KS, OK
- Experienced Virtual Customer Service Representative – Delivering Exceptional Support and Solutions to Diverse Customer Base at blithequark
- Remote Pharmacist (Prior Auth)
- Experienced Travel Customer Support Representative for Remote Work Opportunity with blithequark
- Pharmacist (Remote) – PA, NY, and/or SC
- Experienced Remote Data Entry Assistant and Typing Professional for Full-Time Teleworking Position with blithequark
- Pharmacist- Medication Therapy Management, Rheumatology
- Experienced Remote Data Entry Clerk and Administrative Assistant – Part-time/Full-time Online Work at Home Position in Market Research and Survey Assistance
- HC – PHARMACIST – INTERMEDIATE
- Experienced Customer Service Representative – Remote Health Care Benefits Support Specialist at blithequark
- Weight Management Primary Care Pharmacist job at Mayo Clinic in US National
- [Remote] Job Developer (FULL TIME & FULLY REMOTE)
- [Remote] Pharmacist (Remote) – PA, NY, and/or SC
- Experienced Seasonal Customer Support Representative for Leading Health and Wellness Mobile Apps – 3-Month Contract Opportunity with Potential for Long-Term Placement
- Sr. IT Epic ECSA Administrator – Amazon Store
- Sales Development Representative
- St. Luke’s University Health Network – Pharmacy Technician, Allentown, Part time days – Allentown, PA
- Experienced Psychic Tarot Chat Operators and Spiritual Advisors – Remote Positions Available for Compassionate and Gifted Individuals to Join blithequark’s Team of Online Operators
- Experienced Independent Psychic Advisor for Phone and Chat Readings – Leverage Your Intuitive Abilities from Home with blithequark
- Coverage Review Pharmacist
- Pharmacist Informaticist
- Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Representing blithequark Dealer Clients and Providing Exceptional Customer Service in a Fun and Professional Environment
- Experienced Online Chat Agent for Remote Customer Support and Service – Entry-Level Position with Opportunities for Growth and Development at blithequark
- ECG Technician – Remote – Night Shift
- Storyworth (YC W11) | Creative Strategist | Flexible hours (~20-30 hours/week) | REMOTE | US/Canada
- Experienced Customer Service Technical Specialist – Remote Opportunity for Exceptional Client Support and Technical Expertise at blithequark
- Experienced Customer Support Representative – Seasonal Remote Opportunity for Tax Software Support with blithequark
- Coding Quality Auditor and Specialist / Remote / Select States
- Monitor Technician Supervisor – Centralized Monitoring Unit
- Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers in a Dynamic and Supportive Environment
- Strategic Advisor, Healthcare
- Experienced Part-Time Customer Support Representative – Delivering World-Class Service and Driving Business Growth at blithequark
- Experienced Customer Service Cargo Agent – Air Freight Operations and Logistics Support Specialist at blithequark
- American Airlines – Sr Manager, HR Compliance & Pre-Employment Delivery – Dallas, TX
- Spanish -Bilingual e-Live Verification Agent
- Certified Coder (Remote) – Pediatrics Central Administration
- Remote Gate Agent – Amazon Store
- Associate Customer Support Specialist
- Monitor Technician / Central Cardiac Monitoring Unit / Full Time / Night Shift 7:00pm-7:00am in USA
- Experienced Full-Time Remote Data Entry Clerk – Accurate Data Management and Administrative Support Specialist
Are you a seasoned IT professional with a passion for leading teams and driving technical innovation? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark's AWS IT Services Support team as an Experienced IT Operations Manager.
In this role, you will have the opportunity to leverage your expertise to develop and lead a team of technical professionals, drive customer-centric solutions, and contribute to the growth and success of our global organization.AboutblithequarkAt blithequark, we are committed to being Earth's most customer-centric company, where innovation and creativity are built into our DNA.
We strive to provide an environment where our employees can relentlessly improve the customer experience, and we're always looking for talented individuals who share our vision. As a global leader in e-commerce, we're making history and we've only just begun.
Our company culture is built on a foundation of collaboration, innovation, and customer obsession, and we're excited to welcome like-minded professionals to our team.Aboutthe AWS IT Services Support TeamThe AWS IT Services Support team provides highly-available IT support for blithequark employees worldwide.
We offer a comprehensive range of services, including support for client applications, operating systems, email, VPN, mobile devices, and common collaboration services such as SharePoint and Exchange.
Our customers engage us via phone, chat, in person, or trouble ticketing, and we're committed to delivering exceptional service and support.Job SummaryAs an Experienced IT Operations Manager, you will be responsible for managing local and/or remote resources and assisting the global organization in defining the perfect customer experience.
You will own the strategies to create that experience, help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues, and identify ways to proactively reduce requests through automation, documentation, and process improvement.
You will set high standards for issue handling, escalation, and problem management across the organization and guide the team with metrics and goals that clearly measure their success.Key Responsibilities* Manage local and/or remote resources to achieve business objectives and deliver exceptional customer service* Assist the global organization in defining the perfect customer experience and own the strategies to create that experience* Help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues* Identify ways to proactively reduce requests through automation, documentation, and process improvement* Set high standards for issue handling, escalation, and problem management across the organization* Guide the team with metrics and goals that clearly measure their success* Develop and implement process improvements to increase efficiency and effectiveness* Collaborate with cross-functional teams to drive business outcomes and customer satisfaction* Provide technical guidance and support to team members to ensure they have the skills and knowledge needed to succeedEssential Qualifications* 5 years of experience developing a team of technical professionals across multiple locations* 2 years of experience leading technology teams as an IT operations manager* Bachelor's degree, or 4 years of professional or military experience* Knowledge of Linux or Unix systems administrationPreferred Qualifications* Experience with IT service management frameworks and tools* Knowledge of cloud computing platforms and services* Experience with agile project management methodologies* Strong leadership and communication skills* Ability to work in a fast-paced, dynamic environment* Experience with technical writing and documentationSkillsand Competencies* Strong technical skills, including knowledge of Linux or Unix systems administration* Excellent leadership and communication skills* Ability to work in a fast-paced, dynamic environment* Strong analytical and problem-solving skills* Ability to collaborate with cross-functional teams* Strong technical writing and documentation skills* Experience with IT service management frameworks and tools* Knowledge of cloud computing platforms and services* Experience with agile project management methodologiesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.
As an Experienced IT Operations Manager, you'll have access to a range of learning and development opportunities, including:* Training and development programs to help you build your skills and knowledge* Mentorship and coaching from experienced leaders* Opportunities to work on high-visibility projects and contribute to the growth and success of our global organization* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company CultureAt blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive.
Our company culture is built on a foundation of collaboration, innovation, and customer obsession, and we're always looking for talented individuals who share our vision.
As an Experienced IT Operations Manager, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and driving technical innovation.Compensation, Perks, and BenefitsAt blithequark, we offer a comprehensive range of benefits and perks to support the health, well-being, and career growth of our employees.
These include:* Competitive salary and bonus structure* Comprehensive health insurance and wellness programs* Retirement savings plan and stock options* Flexible work arrangements and remote work options* Access to a range of learning and development opportunities* Opportunities to work on high-visibility projects and contribute to the growth and success of our global organizationHow to ApplyIf you're a seasoned IT professional with a passion for leading teams and driving technical innovation, we invite you to apply for the Experienced IT Operations Manager role at blithequark.
Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!Apply for this job
