About UsAt AT&T, we're committed to connecting our customers to the world around them. As a global leader in communications and technology, we're constantly innovating and pushing the boundaries of what's possible. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.Job DescriptionWe're seeking an experienced Full Stack Inbound Call Center Sales Representative to join our team in Montana. As a remote worker, you'll have the opportunity to work from home and make a significant impact on our customers' lives. This is a full-time position, requiring 40 hours of work per week, with a set schedule including breaks, lunches, and scheduled open time.About the RoleIn this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.Key Responsibilities* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.* Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services.* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.What You Can Expect* Hourly pay starting at a minimum of $16.20/hour up to $18.87/hour (based on experience) with increases every 6 months until you've reached the max pay for the position.* Additional compensation up to $3,000 a month, when you meet your sales goals and performance expectations.* Paid training, completed from home, and additional resources to support you.* An excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.* Employee discounts of up to 50% off on:+ Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.+ AT&T Internet (Fiber where available).+ AT&T phone & AT&T wireless home phone.Requirements* Call center or customer service experience.* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.WFH Requirements* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.Career Growth OpportunitiesCareer possibilities are limitless with AT&T. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!How to ApplySeize this opportunity to make a significant impact. and take the first step towards a rewarding new role.Why Choose AT&T?At AT&T, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the power of collaboration and innovation, and we're always looking for talented individuals who share our vision. Join our team and discover a world of opportunities!Equal Employment OpportunityAT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.Disclaimer