**Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at blithequark**
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Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Work from Home Customer Service Representative.
As a key member of our team, you'll be the voice of blithequark, connecting with customers, resolving complex issues, and driving sales growth from the comfort of your own home.Aboutblithequarkblithequark is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in an ever-changing world.
With a rich history of innovation and a commitment to excellence, we're shaping the future of connectivity and beyond.
As a Work from Home Customer Service Representative, you'll be part of a vibrant community that values collaboration, creativity, and customer-centricity.Your ImpactAs a Customer Service Representative, you'll play a vital role in delivering an outstanding customer experience, driving sales growth, and building loyalty for blithequark's products and services.
Your day-to-day will be filled with exciting challenges and opportunities to:* Handle customer service calls, resolving complex issues and concerns with creative problem-solving skills* Use multiple tools and systems to update customer accounts, maintain records, and provide personalized recommendations for our latest products and services* Meet monthly sales goals and deliver exceptional customer experiences through consultative approaches* Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services* Resolve complex customer issues virtually, using various tools and resources, and engaging with your manager or support team for assistance when neededYour Day-to-DayAs a Work from Home Customer Service Representative, you'll enjoy a flexible schedule, working 40 hours a week with breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
Your day will be filled with:* Handling customer service calls, resolving issues, and providing personalized recommendations for our latest products and services* Using creative problem-solving skills to address complex customer questions and concerns* Simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services* Performing basic troubleshooting on products and services* Collaborating with your manager and support team to resolve complex issues and improve customer experiencesWhat You Can Look Forward ToAs a blithequark Work from Home Customer Service Representative, you'll enjoy a competitive compensation package, including:* Hourly pay between $15.54 and $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met* Opportunities to earn up to $72,114 per year, depending on geography, experience, expertise, and education/training* Amazing perks and benefits, including:+ Medical/Dental/Vision coverage+ 401(k) plan+ Tuition reimbursement program+ Paid Time off and holidays+ Sick leave+ Paid Parental Leave+ Adoption Reimbursement+ Disability Benefits (short term and long term)+ Life and Accidental Death Insurance+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal+ Employee Assistance Programs (EAP)+ Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phoneWhat We're Looking ForTo succeed as a blithequark Work from Home Customer Service Representative, you'll need:* Call center or customer service experience* Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours* Occasional overtime may be required* A dedicated workspace with verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)* Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.Work from Home RequirementsAs a Work from Home Customer Service Representative, you'll need to:* Meet blithequark's Work from Home standards, including technical, security, physical, and noise level requirements* Participate in regular workspace audits to ensure compliance with blithequark's policies and procedures* Be available, accessible, and accountable to work during established work schedules and shifts* Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.Career PossibilitiesAt blithequark, career growth opportunities are limitless.
You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
If you're ready to take the lead as the voice of blithequark, we'd love to hear from you!Join Our TeamReady to embark on an exciting career journey with blithequark? to become a Work from Home Customer Service Representative and join our dynamic team of customer service enthusiasts.Apply for this job
