**Experienced Full Stack Customer Service Coordinator – Bank Voice – Work from Home Opportunity**
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Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Service Coordinator – Bank Voice.
As a key member of our customer care team, you will be the voice of blithequark, championing our customers and providing personalized support that exceeds their expectations.AboutblithequarkAt blithequark, we're more than just a bank – we're a champion of our customers.
We believe that everyone deserves to be treated with compassion, respect, and understanding. That's why we've created a culture that empowers our associates to be the best people to people.
Our customer care team is at the heart of this mission, and we're looking for talented individuals like you to join our ranks.What We OfferAs a Full Stack Customer Service Coordinator – Bank Voice, you'll enjoy a range of benefits that support your personal and professional growth.
These include:* Competitive hourly rate of $21 per hour* Flexible scheduling options, including Sunday through Thursday, 2:00 PM - 11:00 PM EST, and Tuesday through Saturday, 2:00 PM - 11:00 PM EST* Comprehensive benefits package, including medical, dental, vision, and prescription coverage from day one* Paid time off, flexible schedule options, and wellbeing offerings such as backup childcare and mental wellness support* Tuition reimbursement, paid training and development opportunities, and a flexible spending account* Life insurance, disability insurance, and a 401(k) and stock purchase planKey ResponsibilitiesAs a Full Stack Customer Service Coordinator – Bank Voice, your key responsibilities will include:* Providing exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner* Utilizing your problem-solving skills to resolve complex customer issues, often requiring creative and outside-the-box thinking* Collaborating with our team to share best practices, provide feedback, and continuously improve our customer service processes* Maintaining accurate records of customer interactions, including notes, resolutions, and follow-up actions* Staying up-to-date on product and service offerings, as well as industry trends and developments* Participating in ongoing training and development opportunities to enhance your skills and knowledgeEssential QualificationsTo be successful in this role, you'll need:* A high school diploma, GED, or equivalent certification* At least 2 years of customer service experience or 2 years of call center experience* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines* Reliable private internet connection, not supplied by cellular data or hotspot, with a minimum download speed of 5Mbps and a preferred speed of 10+ MbpsPreferred QualificationsWhile not required, we prefer candidates with:* At least 1 year of financial services experience or banking experience* Experience working in a remote or virtual environment* Familiarity with our products and services, or a willingness to learn and adapt quicklyWork from Home Technology RequirementsTo ensure a seamless and secure experience for our customers, we require:* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot* A private network that is password protected, with ownership or line of sight to every device on the network* Internet service provided by a cable or fiber internet service provider (ISP)* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredWork from Home Location RequirementsThis role is 100% work from home, and we are unable to consider applicants who do not meet the required blithequark work at home compatible internet access or who live in the states of California, Hawaii, or US territories.
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S.
Territories), or California.How to ApplyIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.Apply for this job
