**Experienced Full Stack Customer Experience Associate – Remote Call Center**

Other Jobs To Apply

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team as a Full Stack Customer Experience Associate in our remote call center. As a key member of our customer experience team, you will play a vital role in building strong relationships with our customers, resolving technical issues, and exceeding their expectations.Aboutblithequarkblithequark is a leading provider of innovative communication solutions, serving six million homes and businesses across the country. With a rich history spanning over 120 years, we have established ourselves as a trusted partner in the industry, committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. Our diverse team of experts is dedicated to pushing the boundaries of what is possible, and we invite you to join us on this exciting journey.What You'll DoAs a Full Stack Customer Experience Associate, you will be responsible for providing world-class customer service, troubleshooting technical issues, and upselling our products and services. Your primary focus will be on building strong relationships with our customers, understanding their needs, and delivering tailored solutions to meet their expectations. You will work closely with our team to resolve complex technical issues, provide product information, and make recommendations to enhance our customers' experience.Key Responsibilities:* Provide exceptional customer service, responding to customer inquiries, and resolving technical issues in a timely and professional manner* Troubleshoot technical issues, including hardware, software, and connectivity problems* Upsell and cross-sell our products and services, providing customers with tailored solutions to meet their needs* Collaborate with our team to resolve complex technical issues and provide product information* Make recommendations to enhance our customers' experience and improve our products and services* Work closely with our sales team to identify opportunities for growth and expansionWhat's In It for You?As a valued member of our team, you can expect a range of benefits and perks that will enhance your career and personal life. These include:* Competitive hourly rate of $18.00, with opportunities for additional pay for working non-traditional schedules* Comprehensive benefits package, including health insurance, retirement planning, and paid time off* Opportunities for career growth and development, including training and education programs* Collaborative and inclusive work environment, with a focus on quality of life and work-life balance* Access to the latest technology and tools, including innovative equipment and resources* Discounts on Cox services, valued at up to $300 per month* Generous Paid Time Off (PTO), including sick leave, parental leave, flexible vacation/wellness days, and/or PTO* Tuition reimbursement for academic pursuits* Adoption assistance* Paid time off to volunteer* Childcare and eldercare resources* Pet insurance and moreWho You AreWe're looking for a customer-centric individual with a passion for delivering exceptional experiences. You should be:* Comfortable working in a fast-paced, dynamic environment* Able to adapt to changing situations and priorities* Personable and enthusiastic, with a keen aptitude for helping customers* Confident in your ability to troubleshoot technical issues and upsell our products and services* Dedicated to continuous learning and improvement, with a focus on staying up-to-date with the latest technology and trends* Able to work independently and as part of a team, with a focus on collaboration and communicationQualifications:* High school diploma, GED, or relevant work experience* 6 months experience providing customer service or selling products and services* Must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA; or a surrounding community within those states* High-speed internet connection available in your home* Preferred qualifications include:+ 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues+ 6+ months of experience working in a position that requires meeting sales goals+ Keen aptitude for helping customers and a customer experience focus+ 1-2 years of work experience in a customer service role, not necessarily specific to call centers+ Enthusiastic and personable, with the ability to adapt and thrive in constant change+ Previous telecommunications experienceHow to ApplyIf you're a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!Equal Employment Opportunityblithequark is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.Apply for this job

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...