At Thrivent, we're on a mission to help people achieve financial clarity and live balanced, generous lives. As a membership-owned fraternal organization and holistic financial services organization, we're dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today – and tomorrow.Join Our Team and Start Your Career JourneyWe're seeking an experienced Full Stack Customer Care Professional to join our team as a Credit Union Services Representative. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a strong desire to learn and grow in a dynamic and supportive environment. As a remote opportunity, you'll have the flexibility to work from the comfort of your own home, while still being part of a collaborative and inclusive team.About the RoleAs a Credit Union Services Representative, you'll be responsible for providing unparalleled service to members, prospects, and Thrivent Financial for Lutheran affiliates. You'll handle sensitive telephone communications, manage member accounts, and proactively seek opportunities to identify service and product needs. Your goal will be to leverage contact with supporting sales teams to promote first call resolution and educate callers on benefits, features, and applicable solutions.Key Responsibilitiesand Duties* Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.* Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.* Open new accounts for new and existing members.* Proactively seek opportunities to identify service and product needs as a way to leverage contact with supporting sales team.* Educate callers on benefits, features, and applicable solutions to promote first call resolution.* Responsible for keeping current on product offerings, new marketing pieces, and changes to policies/procedures.* Process financial transactions efficiently and accurately.Essential Qualifications* High school diploma required; college degree preferred.* 1-3 years prior customer service or financial service industry experience.* Sales experience preferred.* Proficient in a variety of mainframe and PC-based applications in a multi-tasking environment.* Demonstrate excellent interpersonal skills as well as verbal and written communication skills.* Thrives in a fast-paced, intense environment that has the potential for stress.* Fosters teamwork and collaboration.Preferred Qualifications* Experience working in a call center environment.* Knowledge of financial products and services.* Strong problem-solving and analytical skills.* Ability to work in a team environment and contribute to a positive and inclusive team culture.Skillsand Competencies Required for Success* Excellent communication and interpersonal skills.* Strong problem-solving and analytical skills.* Ability to work in a fast-paced, intense environment.* Proficient in a variety of mainframe and PC-based applications.* Strong sales and customer service skills.* Ability to work independently and as part of a team.* Strong attention to detail and organizational skills.Career Growth Opportunities and Learning BenefitsAt Thrivent, we're committed to helping our employees grow and develop their careers. As a Credit Union Services Representative, you'll have access to a range of training and development opportunities, including:* Comprehensive onboarding program to ensure a smooth transition into the role.* Ongoing training and coaching to help you develop your skills and knowledge.* Opportunities for career advancement and professional growth.* Access to a range of benefits and perks, including medical, dental, and vision insurance, 401(k), and paid time off.Work Environment and Company Culture HighlightsAs a remote opportunity, you'll have the flexibility to work from the comfort of your own home. However, you'll still be part of a collaborative and inclusive team, with regular check-ins and team meetings to ensure you stay connected and engaged. Our company culture is built on a foundation of respect, empathy, and trust, and we're committed to creating a positive and inclusive work environment that supports the well-being and success of all our employees.Compensation, Perks, and BenefitsAs a Credit Union Services Representative, you'll be eligible for a range of benefits and perks, including:* Competitive salary range of $16.77 - $22.68 per hour.* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.* Opportunities for bonuses and incentives.* Access to a range of employee benefits, including flexible spending account, health savings account, and supplemental protection insurance.Equal Employment OpportunityThrivent is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the well-being and success of all our employees.How to ApplyIf you're passionate about delivering exceptional customer service and have a strong desire to learn and grow in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Simply click the link below to submit your application, and we'll be in touch soon.Simple Application ProcessReady to join us? The first step is easy. Click and we'll be in touch soon!Apply for this job