Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Care Agent to join our team of talented professionals working from the comfort of their own homes.As a Full Stack Customer Care Agent at blithequark, you will be the face of our company, interacting with customers, resolving issues, and providing top-notch support. You will be part of a collaborative team that values diversity, inclusion, and employee growth. If you're a motivated, customer-focused individual with excellent communication skills, we want to hear from you!Aboutblithequarkblithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our mission is to help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Position OverviewWe are looking for a highly skilled and customer-centric Full Stack Customer Care Agent to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. You will be responsible for:* Listening to customers, understanding their needs, and resolving customer issues* Utilizing systems and technology to complete account management tasks* Recognizing sales opportunities and applying sales skills to upgrade* Explaining and positioning products and processes with customers* Appropriately escalating customer dissatisfaction with managerial team* Ensuring first call resolution through problem-solving and effective call handlingKey Responsibilities* Handle inbound and outbound customer service and sales calls, emails, and chats* Troubleshoot basic technical issues and provide customers with quality product and services* Utilize CRM software and other tools to manage customer interactions and data* Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets* Collaborate with internal teams to resolve customer issues and improve processes* Stay up-to-date on product knowledge and industry trends to provide expert-level supportEssential Qualifications* 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* Ability to type swiftly and accurately (20+ words a minute)* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* Ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem-solving, and negotiation* Must be customer service-oriented (empathetic, responsive, patient, and conscientious)Preferred Qualifications* Prior contact center experience* Experience in customer service, tech support, inside sales, or back-office support* Basic knowledge of CRM software and other customer service tools* Experience working in a fast-paced, dynamic environment* Strong team orientation and customer focus* Ability to thrive in a fast-paced environment where change and ambiguity are prevalentSkillsand Competencies* Excellent communication and interpersonal skills* Ability to work in a team environment and build relationships with colleagues and customers* Strong problem-solving and conflict resolution skills* Ability to multitask, stay focused, and self-manage* Strong customer service skills, including empathy, responsiveness, patience, and conscientiousness* Ability to adapt to changing priorities and deadlines* Strong organizational and time management skillsCareer Growth Opportunities and Learning Benefits* Opportunities for career growth and advancement within the company* Comprehensive training program to develop skills and knowledge* Access to ongoing education and professional development opportunities* Collaborative team environment with opportunities for feedback and growth* Recognition and rewards for outstanding performance and contributionsWork Environment and Company Culture* Work-from-home environment with flexible scheduling* Collaborative team environment with opportunities for feedback and growth* Recognition and rewards for outstanding performance and contributions* Comprehensive benefits package, including medical, dental, vision, and life insurance* Paid time off, holidays, and paid training opportunities* Casual dress code and fun, engaging work environmentCompensation, Perks, and Benefits* Competitive hourly rate with opportunities for bonuses and incentives* Comprehensive benefits package, including medical, dental, vision, and life insurance* Paid time off, holidays, and paid training opportunities* Casual dress code and fun, engaging work environment* Opportunities for career growth and advancement within the company* Recognition and rewards for outstanding performance and contributionsPhysical Requirements* This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and EqualityAt blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment.DisclaimerThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.Regarding COVID-19As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.Regarding MasksTo help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.For more information on blithequark's response to COVID-19, please visit [If you're a motivated, customer-focused individual with excellent communication skills, we want to hear from you! to join our team of talented professionals working from the comfort of their own homes.Apply for this job