Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team as a Full Stack Call Center Agent I at Florida Medical Clinic Orlando Health. As a key member of our customer service team, you will play a vital role in providing top-notch support to our patients, ensuring their needs are met, and exceeding their expectations.About UsFlorida Medical Clinic Orlando Health is a leading healthcare provider in the community, dedicated to delivering exceptional patient care and service. Our vision is to be the best choice for healthcare in our community, and we're committed to making a positive impact on the lives of our patients and their families. As a remote Call Center Agent, you will be part of a talented team that shares our passion for delivering exceptional customer experiences.Job SummaryWe're seeking an experienced Call Center Agent I to join our team, providing exceptional customer service to our patients via phone, email, and other communication channels. As a Full Stack Call Center Agent, you will be responsible for handling a high volume of calls, resolving customer issues, and providing support with scheduling appointments, answering inquiries, and fulfilling requests. If you're a customer service professional with a strong work ethic, excellent communication skills, and a passion for delivering exceptional experiences, we encourage you to apply.Key Responsibilities* Answer assigned department/queue overflow calls, responding to patient inquiries, and resolving customer issues in a timely and professional manner* Confirm patient information, make/cancel/reschedule appointments, and monitor requests daily to ensure seamless patient experiences* Maintain an organized and clean work area, adhering to our high standards of professionalism and customer service* Collaborate with our team to resolve complex customer issues, ensuring customer satisfaction and loyalty* Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry best practices and regulatory requirementsEssential Qualifications* High School Diploma or GED equivalent* Strong team player with excellent communication and interpersonal skills* Basic computer proficiency, with experience using customer relationship management (CRM) software and other relevant tools* Ability to multi-task effectively, managing multiple calls and tasks simultaneously* Strong customer service orientation, with a passion for delivering exceptional experiences* A year of medical office experience preferred, but not requiredPreferred Qualifications* Experience working in a call center environment, with a strong understanding of customer service principles and practices* Familiarity with medical terminology and procedures* Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)* Experience using software applications, such as Salesforce or Microsoft DynamicsSkillsand Competencies* Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues* Strong problem-solving and analytical skills, with the ability to resolve complex customer issues* Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously* Strong attention to detail, with a focus on accuracy and quality* Ability to work independently, with minimal supervision, and as part of a team* Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt Florida Medical Clinic Orlando Health, we're committed to investing in our employees' growth and development. As a Full Stack Call Center Agent I, you will have access to:* Ongoing training and development programs, including customer service, communication, and technical skills training* Opportunities for career advancement, with a clear path for professional growth and development* A supportive and collaborative work environment, with a focus on teamwork and collaboration* A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer matchingWork Environment and Company CultureAs a remote Call Center Agent, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our company culture is built on a foundation of respect, empathy, and compassion, with a focus on delivering exceptional patient experiences. We're committed to creating a positive and inclusive work environment, where every employee feels valued, supported, and empowered to succeed.Compensation, Perks, and BenefitsAs a Full Stack Call Center Agent I, you will receive a competitive salary, with opportunities for bonuses and incentives based on performance. Our comprehensive benefits package includes:* Medical, dental, and vision insurance, with employer contributions to your HSA high deductible plan* Cigna Open Access OAPIN & OAP plans, with discounts at our medical facilities* Incentive-based wellness programs, with rewards for healthy behaviors and outcomes* Company-sponsored life insurance, with buy-up provisions* Dental, vision, long and short-term disability, accident, and illness policy options* Paid time off and holidays, with a generous 401(k) plan with employer matchingConclusionIf you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join our dynamic team as a Full Stack Call Center Agent I. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, we offer a rewarding and challenging work environment that will help you achieve your career goals. and let's build the future together!Apply for this job