Are you a highly organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team as an Experienced Full Stack Back Office Process Coordinator. This is a unique opportunity to work from home, enjoy a competitive salary, and be part of a company that values its employees and provides a comprehensive benefits package.About UsAt Workwarp, we are a leading provider of innovative solutions for the automotive industry. Our team is dedicated to delivering exceptional service and support to our clients, and we are seeking a highly skilled and motivated individual to join our team as a Back Office Process Coordinator. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.Job SummaryAs a Back Office Process Coordinator, you will play a critical role in ensuring the smooth operation of our Toyota Connected Back Office program. Your primary responsibilities will include coordinating scheduling, reporting, and workflow processes to ensure high service levels. You will work closely with our Program Manager, PROs, customers, and clients to ensure their needs are met and exceeded. This is a challenging and rewarding role that requires strong process management skills, attention to detail, and excellent communication skills.Key Responsibilities* Maintain a deep understanding of the client's business and program requirements, including meeting with clients to determine gaps in education and performance.* Ensure all program ACLs are maintained and PRO field mapping is completed as needed.* Prepare and queue up weekly program schedules and post schedule reminders for PROs, ensuring sufficient coverage to remain within contractual guidelines across all hours.* Complete all program tracking needed, including master PRO roster, PRO offboarding, PRO onboarding, attrition tracking, incentive spend, and approving/denying cancellations.* Serve as the point of contact for all PRO needs on schedules, weekly minimum hours, invoicing, and payment questions and reminders.* Review the Vyne daily to ensure PRO questions are answered.* Host information sessions as needed on the scheduling process for new PROs.* Manage Back Office Salesforce Work/Case Queues and distribute workflow/tasks to our PRO community to ensure completion at expected service levels.* Provide support/assistance with escalated cases/tickets and be the point of contact for urgent escalation or outage issues that may arise outside of regular business hours.* Monitor performance data to ensure quality guidelines are met, focusing on PRO engagement and satisfaction, call mechanics, and quality interactions.* Attend team and client meetings as needed.* Prepare Back Office reporting on a biweekly basis.Essential Qualifications* Must be a US citizen or permanent resident to be considered for full-time employment.* Ability to study and understand program requirements and manage multiple tasks simultaneously with great attention to detail.* Strong process management abilities with the ability to strategize and problem-solve throughout.* Solid analytical skills with a strong working knowledge of Microsoft Office; proven experience with reporting and data analysis.* High level of independent judgment and initiative with well-developed sense of ownership, urgency, and customer focus.* Ability to identify needs, prioritize, multi-task, adapt to changing priorities, and deliver on requests with limited supervision in a fast-paced environment.* Strong oral and written communication skills with the ability to effectively convey thoughts and critical information to the client, internal management, and PROs in a clear, logical manner.* Ability to accomplish both client and company goals, handling multiple personalities and demands.* Ability to use a keyboard and sit at a computer for a large portion of the work period.* Ability to work variable hours, which may include evenings, weekends, and holidays. Minimal travel possible to attend company team meetings.Preferred Qualifications* Experience in a similar role or industry.* Knowledge of Salesforce and other CRM systems.* Experience with data analysis and reporting.* Strong problem-solving and analytical skills.* Ability to work in a fast-paced environment with multiple priorities.Skillsand Competencies* Strong process management skills with the ability to strategize and problem-solve throughout.* Excellent communication and interpersonal skills with the ability to effectively convey thoughts and critical information to the client, internal management, and PROs.* Strong analytical skills with a strong working knowledge of Microsoft Office and experience with reporting and data analysis.* Ability to work independently with minimal supervision in a fast-paced environment.* Strong attention to detail and ability to manage multiple tasks simultaneously.* Ability to identify needs, prioritize, multi-task, adapt to changing priorities, and deliver on requests with limited supervision.Career Growth Opportunities and Learning BenefitsAt Workwarp, we believe in investing in our employees and providing opportunities for growth and development. As a Back Office Process Coordinator, you will have the opportunity to:* Work with a dynamic team of professionals who are passionate about delivering exceptional service and support to our clients.* Develop your skills and knowledge in process management, data analysis, and communication.* Take on new challenges and responsibilities as you grow and develop in your role.* Participate in training and development programs to enhance your skills and knowledge.* Enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, and paid time off.Work Environment and Company CultureAs a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Our company culture is built on the values of:* Excellence: We strive for excellence in everything we do, from delivering exceptional service and support to our clients to developing innovative solutions.* Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and deliver exceptional results.* Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to deliver value to our clients.* Customer Focus: We are dedicated to delivering exceptional service and support to our clients, always putting their needs and interests first.Compensation, Perks, and BenefitsAs a Back Office Process Coordinator, you will enjoy a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:* Annual merit increases.* Choices for health, dental, vision, life, disability, and supplemental insurance plans.* 401(k) with company match.* Generous paid time off, holidays, and volunteerism time.* An amazing company culture and all the benefits of fully remote work.How to ApplyIf you are a highly motivated and organized individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please click on the link below to submit your application.Simple Application ProcessReady to join us? The first step is easy. Click and we'll be in touch soon!Apply for this job