Introduction to blithequarkAt blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to enhancing the experiences of our customers. Our mission is to provide premium products and unrivaled customer service, fostering a community that values fun, possibilities, and innovation. As we continue to grow and expand our online presence, we are seeking an enthusiastic and detail-oriented individual to join our team as an E-commerce Social Media and Customer Service Associate.About the RoleThis role is perfect for someone who is passionate about social media, has a creative mindset, and is dedicated to delivering top-notch customer service. As an E-commerce Social Media Associate, you will play a crucial part in executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences. If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for this exciting opportunity.Key Responsibilities• Social Media Management: Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest. Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.• Creative Collaboration: Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Assist in scheduling and posting content using social media management tools.• Performance Metrics: Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.• Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.• Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.Requirements and QualificationsTo be successful in this role, you should have:• Bachelor's Degree: A degree in Marketing, Communications, Business, or a related field (or equivalent work experience).• Prior Experience: Prior experience or internship in social media management and customer service is a plus.• Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.• Organizational Skills: Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.• Social Media Familiarity: Familiarity with social media platforms and an understanding of their unique features and audience preferences.• Customer Service Principles: Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.• Adaptability and Creativity: Adaptability and willingness to learn new tools and technologies, with a creative mindset and an interest in staying informed about social media trends.Preferred Qualifications• Graphic Design Tools: Proficiency in graphic design tools and content creation platforms is advantageous.• Customer Service Experience: 1 year of customer service experience is preferred.Career Growth and Learning BenefitsAt blithequark, we are committed to the growth and development of our team members. As an E-commerce Social Media and Customer Service Associate, you will have the opportunity to:• Gain Experience: Gain experience in both social media management and customer service, enhancing your skills and knowledge in these areas.• Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.• Contribute to Product Improvements: Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.• Potential for Career Growth: Potential for career growth within the organization, with opportunities to take on new challenges and responsibilities.Work Environment and Company CultureAt blithequark, we pride ourselves on our dynamic and collaborative work environment. Our team enjoys:• Modern Office Setting: A modern office setting that fosters creativity and productivity.• Food Provided: Food provided to fuel our team's creativity and energy.• Flexible Schedule: A flexible schedule that allows for a healthy work-life balance.• Health and Wellness Benefits: Health and wellness benefits that support our team's overall well-being.Compensation and PerksWe offer a competitive compensation package, including:• Hourly Rate: $20.00 - $24.00 per hour.• Benefits: Health insurance, paid time off, and bonus opportunities.• Supplemental Pay Types: Overtime and weekend work may be required, with supplemental pay types available.ConclusionIf you are a self-motivated individual who is passionate about social media, customer service, and contributing to a positive brand image, we invite you to apply for this exciting opportunity. As an E-commerce Social Media and Customer Service Associate at blithequark, you will have the chance to enhance our online presence, deliver exceptional customer experiences, and grow your skills and knowledge in a dynamic and collaborative work environment. Submit your resume and a cover letter outlining your relevant experience and passion for social media and customer service to join our team today!Apply for this job