Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you possess excellent communication skills in Mandarin and English, with a strong ability to empathize with customers? If so, we invite you to join blithequark as a Customer Success Specialist, working on a night shift schedule. This is a unique opportunity to grow your career in a dynamic and supportive environment, where you'll have the chance to make a real impact on our customers' lives.Aboutblithequarkblithequark is a leading innovator in the food ordering app industry, dedicated to providing seamless and enjoyable experiences for our customers. Our team is passionate about delivering exceptional service, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a Customer Success Specialist at blithequark, you'll be part of a talented team that's shaping the future of customer support.Job SummaryWe're seeking a highly skilled and motivated Customer Success Specialist to join our team on a night shift schedule. As a CSS, you'll be the primary point of contact for our customers, handling inquiries, concerns, and providing information through inbound and outbound phone calls. You'll work closely with our team to ensure seamless customer support, maintain brand reputation, and identify opportunities for improvement.Key Responsibilities* Assist customers in placing online orders, ensuring a smooth and enjoyable experience* Provide exceptional support through phone calls, responding to inquiries and resolving issues promptly* Process payments securely, maintaining the highest standards of data protection and security* Proactively support customers, maintaining a positive and empathetic tone in all interactions* Identify and escalate priority issues, collaborating with the team to resolve complex problems* Maintain and improve service quality, contributing to the development of best practices and processes* Collaborate with the team to improve customer support, sharing knowledge and expertise to drive excellenceEssential Qualifications* Bachelor's Degree, Diploma, or equivalent in any field* At least 6 months of experience in customer support, with a strong focus on call center experience (advantageous but not mandatory)* Fresh graduates are welcome to apply* B2 level proficiency in English, with excellent speaking, writing, and reading skills* Interpersonal skills, including customer service orientation, active listening, and the ability to handle inquiries professionallyTechnical Skills* Typing speed of at least 40wpm with 90% accuracy* Computer literate with proficiency in Microsoft Windows and Office* Familiarity with customer support software and tools (advantageous but not mandatory)Preferred Qualifications* Experience working in a night shift schedule or flexible work arrangements* Familiarity with the food ordering app industry or related sectors* Strong analytical and problem-solving skills, with the ability to think critically and creatively* Excellent communication and interpersonal skills, with the ability to work effectively in a team environmentSkillsand Competencies Required for Success* Excellent communication and interpersonal skills, with the ability to empathize with customers and provide exceptional support* Strong analytical and problem-solving skills, with the ability to think critically and creatively* Ability to work effectively in a team environment, collaborating with colleagues to drive excellence* Strong attention to detail, with the ability to maintain high standards of quality and accuracy* Ability to adapt to changing priorities and deadlines, with a strong focus on delivering resultsCareer Growth Opportunities and Learning BenefitsAs a Customer Success Specialist at blithequark, you'll have access to a range of career growth opportunities and learning benefits, including:* Ongoing training and development programs, designed to enhance your skills and knowledge* Opportunities for career advancement, with a focus on promoting from within* Collaborative and supportive work environment, with a strong focus on teamwork and innovation* Flexible work arrangements, including night shift schedules and remote work options* Competitive salary and benefits package, with a range of perks and incentivesWork Environment and Company Cultureblithequark is committed to creating a work environment that's inclusive, supportive, and collaborative. Our team is passionate about delivering exceptional service, and we're dedicated to fostering a culture that encourages growth, innovation, and creativity. As a Customer Success Specialist, you'll be part of a talented team that's shaping the future of customer support.Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* RM 3,000++ (Extra Allowances will be provided)* Ongoing training and development programs* Opportunities for career advancement* Collaborative and supportive work environment* Flexible work arrangements, including night shift schedules and remote work options* Competitive benefits package, with a range of perks and incentivesHow to ApplyIf you're a motivated and customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!Note:This job posting is a rewritten version of the original, with all company names replaced with 'blithequark'. The job title has been rewritten to be more unique, long, and keyword-rich, while the job description has been expanded to include detailed information about the role, responsibilities, qualifications, and benefits.Apply for this job