Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Customer Success Associate, working part-time on our weekend evening shift. As a key member of our customer success team, you will play a vital role in shaping the Nuuly brand by providing top-notch service to our customers via telephone, email, and chat.Aboutblithequarkblithequark is a leading innovator in the fashion industry, dedicated to revolutionizing the way people shop and interact with our brands. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us achieve this goal. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.Role ResponsibilitiesAs a Customer Success Associate, you will be responsible for delivering exceptional service to our customers, meeting or exceeding established daily interaction numbers, and contributing to the growth and success of the Nuuly brand. Your key responsibilities will include:* Answering any and all interactions during your scheduled shift in a friendly and relatable manner* Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand* Being empathetic to customers' needs while understanding the business bottom line* Collecting and sharing feedback to external teams to ensure the needs of the customers are being met* Performing a minimum of 70 interactions per shiftEssential QualificationsTo succeed in this role, you'll need to possess the following essential qualifications:* Minimum 2 years of experience in customer service or a related role* Access to consistently stable internet connection* Exceptional written and verbal communication skills* Willingness to take on additional projects and support external team members to support business and customer needs* On-the-spot, creative problem-solving skills that meet the needs of the customer and the businessPreferred QualificationsWhile not required, the following qualifications would be beneficial in this role:* Experience working in a fast-paced, dynamic environment* Knowledge of the fashion industry or e-commerce platforms* Familiarity with customer relationship management (CRM) software* Certification in customer service or a related fieldSkillsand CompetenciesTo excel in this role, you'll need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and decision-making skills* Ability to work independently and as part of a team* Strong attention to detail and organizational skills* Ability to adapt to changing priorities and deadlines* Strong technical skills, including proficiency in CRM software and Microsoft OfficeCareer Growth Opportunities and Learning BenefitsAs a Customer Success Associate at blithequark, you'll have opportunities to grow and develop your skills, including:* Ongoing training and development programs to enhance your customer service skills* Opportunities to take on additional projects and responsibilities* Collaborative and supportive team environment* Flexible work arrangements, including remote work options* Opportunities for career advancement within the companyWork Environment and Company CultureAt blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following principles:* Respect and empathy for all employees and customers* Open communication and transparency* Continuous learning and development* Collaboration and teamwork* Flexibility and work-life balanceCompensation, Perks, and BenefitsAs a Customer Success Associate at blithequark, you'll receive:* Competitive hourly rate of $15.00 per hour* Comprehensive benefits package, including medical, dental, vision, and PTO* Generous employee discounts on blithequark products and services* Retirement savings plan* Opportunities for professional development and growthHow to ApplyIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.Equal Employment Opportunity Statementblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees and applicants, and we prohibit discrimination based on race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.****Ready to join our dynamic team and deliver exceptional experiences to our customers? through our website: Apply Job!Apply for this job