Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home.At blithequark, we're committed to creating a culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed. As a Customer Service Representative, you'll play a critical role in delivering world-class service to our guests, helping them to create unforgettable memories and experiences.Aboutblithequarkblithequark is a leading provider of innovative solutions and services, with a reputation for excellence and a passion for making a difference. Our team is comprised of talented, driven individuals who share a common goal: to deliver exceptional results and exceed our customers' expectations. We're proud to be a part of the blithequark family, and we're excited to welcome you to our team.Job SummaryAs a Customer Service Representative, you'll be responsible for providing exceptional service to our guests, handling incoming contacts, and resolving issues in a timely and professional manner. You'll work closely with our team to ensure that our guests receive the highest level of service, and that their needs are met and exceeded.Key Responsibilities* Provide exceptional service to our guests, handling incoming contacts and resolving issues in a timely and professional manner* Handle a high volume of customer inquiries, responding to questions and concerns in a friendly and professional manner* Process reservation requests and support basic loyalty and customer care requests* Identify guest reservation needs and follow sales techniques to maximize revenue* Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management* Provide customer support through assistance and guidance in issue resolution, and open communication with blithequark properties, related company contacts, and third parties* Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation* Speak with others using clear and professional language; answer telephones using appropriate etiquette* Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees* Comply with quality assurance expectations and standards* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance* Perform other reasonable job duties as requested by SupervisorsRequirements* High school diploma or G.E.D. equivalent* No related work experience required* Supervisory experience not required* License or certification not required* Ability to work in a fast-paced, dynamic environment* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information* Ability to work a variety of shifts, including evenings, weekends, and holidaysPreferred Qualifications* Previous customer service experience* Experience working in a call center or customer-facing environment* Knowledge of customer relationship management (CRM) software* Experience with sales and revenue growthWhat We Offer* Competitive hourly base rate paid weekly* Eligibility for quarterly incentives* Paid training* Comprehensive benefit package, including medical, dental, vision, and retirement savings plan with company match* Employee stock purchase program* Travel discounts* Opportunities for career growth and advancement* Collaborative and dynamic work environment* Recognition and rewards for outstanding performanceWork EnvironmentAs a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. You'll need to maintain a work environment that is conducive to performing your assigned work, including:* A safe and secure workspace* Ergonomically appropriate equipment and furniture* Reliable internet connection with a minimum speed of 3 Mbps download and 1 Mbps upload* A physical cable plug-in (ethernet) connectionHow to ApplyIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!Equal Opportunity Employerblithequark is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.Join Our TeamAt blithequark, we're passionate about creating a culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed. Join us today and become a part of our dynamic and growing team!Apply for this job