Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join blithequark, a dynamic and rapidly growing company that specializes in contact center and debt collections services for the world's largest brands.As a Customer Service Representative at blithequark, you will play a vital role in providing top-notch support to our clients and customers. You will be part of a talented team of professionals who are empowered to deliver the best customer service experience possible. If you're a self-motivated individual with excellent communication skills, a positive attitude, and a strong work ethic, we encourage you to apply for this exciting opportunity.Aboutblithequarkblithequark is a leading provider of contact center and debt collections services, working with some of the world's largest brands, including a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and government contracts. Our company is built on a foundation of innovation, customer-centricity, and a commitment to excellence. We're a fast-paced, quickly growing organization with a coast-to-coast presence, and we're looking to expand multi-fold over the next few years.Position ScopeAs a Customer Service Representative at blithequark, your primary responsibility will be to provide exceptional customer service to our clients and customers. You will be responsible for communicating with customers via inbound phone calls, email, live chat, and other means as needed. Your tasks will include:* Exceeding daily quotas for inbound/outbound phone calls, emails, and live chats* Recording detailed notes of customer communication* Maintaining real-time communication by keeping inventory volume current* Creating life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner* De-escalating situations involving dissatisfied customers* Recording and documenting customer interactions* Collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible* Operating in a remote work environment by utilizing proficient computer skills and technical knowledge* Adapting to a fast-paced and ever-changing work environment* Maintaining consistent and undivided attention to assigned responsibilitiesRequired Skills/AbilitiesTo succeed in this role, you will need to possess the following skills and abilities:* Clear and articulate telephone voice without major background noise or distractions* Ability to plan, prioritize, and organize workloads* Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly* Must be a reliable individual able to provide consistently excellent work performance* Experience with a multi-line phone system* Computer skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing* Upbeat and positive attitude* Ability to maintain the reputation of blithequark and any assigned clients* Ability to adapt to change in a rapidly expanding dynamic organizationQualification/Education and ExperienceTo be considered for this role, you will need to meet the following qualifications:* Independent self-starter with excellent time management skills* Strong customer service skills (1-3 years' experience in a customer service capacity)* High School diploma or GED required* Must be at least 18 years of age* Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)* This position is weekends only with a start time of 2 PM or 5 PM ESTPhysical RequirementsAs a Customer Service Representative, you will be required to:* Prolonged periods sitting at a desk and working on a computer and telephone* Must be able to lift up to 15 pounds at timesEqual Employment Opportunityblithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Why Join blithequark?As a Customer Service Representative at blithequark, you will have the opportunity to:* Work in a dynamic and rapidly growing company with a coast-to-coast presence* Develop your skills and expertise in customer service and contact center operations* Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences* Enjoy a flexible and remote work environment with opportunities for career growth and development* Receive competitive compensation and benefits, including a comprehensive training program and ongoing supportIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join blithequark today and become part of a team that is shaping the future of customer service and contact center operations.How to ApplyTo apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!Benefits and PerksAs a Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including:* Competitive compensation and benefits package* Comprehensive training program and ongoing support* Flexible and remote work environment* Opportunities for career growth and development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to cutting-edge technology and tools* Opportunities for professional development and certificationWork Environment and CultureAt blithequark, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that is inclusive, supportive, and empowering. As a Customer Service Representative, you will be part of a talented team of professionals who are dedicated to excellence and innovation.Compensation and PerksAs a Customer Service Representative at blithequark, you will enjoy a competitive compensation and benefits package, including:* Competitive hourly rate* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for bonuses and incentives* Access to cutting-edge technology and tools* Recognition and rewards for outstanding performanceHow to ApplyTo apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! and become part of a team that is shaping the future of customer service and contact center operations.Apply for this job