**Experienced Customer Service Representative – Temporary Remote Position at blithequark**

Other Jobs To Apply

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we're excited to introduce you to this temporary remote Customer Service Representative role at blithequark, a leading innovator in youth STEM education.Aboutblithequarkblithequark is a purpose-driven company that's revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. With a strong commitment to social responsibility, we engage over 50,000 students a year through our on-campus and online programs and have over 500,000 alumni from 135 different countries. Our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish, and we're looking for talented individuals like you to join our team.The RoleAs a Customer Service Representative at blithequark, you'll play a critical role in providing outstanding support to our clients via phone, email, SMS, and chat. You'll be the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position that offers the flexibility to work from home while being supported by a strong remote work infrastructure.Key Responsibilities* Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.* Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.* Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.* Assist with administrative tasks for clients and other departments as needed.What We're Looking For* A positive and outgoing personality with excellent written and verbal communication skills and the ability to actively listen.* A strong set of professional, service-oriented phone skills and interpersonal skills.* Preferred Qualifications:+ Bachelor's degree preferred but not required+ 1-2 years of customer service, help desk, or inside sales experience+ Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)+ Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems.+ Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.Why Join blithequark?* We've been voted a Top Workplace by the Bay Area News Group 14 times!* We're a purpose-driven company that's making a real difference in the lives of our students and the wider community.* Work from home, supported by a strong remote work infrastructure.Our Company CultureAt blithequark, we're committed to creating an inclusive space where people can grow, thrive, and do their best work. We foster a culture for advancement, contribution, and inspiration from all of our identities within our team and our student community. As an equal opportunity employer, we don't discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.Compensationand Benefits* The pay range for this position is $16-20 per hour, depending on experience and geographical location.* This position is eligible for 401(k) and other benefits as required by state or local law.* Benefits include:+ 401(k)+ 401(k) matching+ Work from homeJob Details* Job Types: Full-time, Temporary, Seasonal* Pay: $16.00 - $20.00 per hour* Expected hours: 40 per week* Shift: 8 hour shift, Day shift* Work Location: RemoteIf you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you! to join our team at blithequark and be part of a dynamic and purpose-driven organization that's making a real difference in the world.Apply for this job

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...